Business Admin Pre Ii

Requirement:

• Manage third-party tools and platforms like Zendesk, SnapEngage, AWS, as well as our custom-built tools and scripts for maintaining these systems.

• Own maintenance, upgrades, incident response, user and data management and customization of these platforms as part of the CX Technology team

• Work with cross functional partners, like our Operations and Self-Support teams, to understand their goals and problems, then translate business requirements into technical solutions.

• See opportunities and problems in our current workflows and devise and implement creative solutions. • You will write documentation and operational playbooks.

• Maintain community and monitoring platforms, including Khoros Care and Catchpoint

• Technical acumen and experience configuring software to proactively solve business problems for your team. • Experience administering Zendesk, Salesforce Service Cloud, or a similar large CRM or support ticketing system is a plus.

• Experience using scripting (Bash, Applescript, Python etc) to automate workflows is a plus.

• You have good communication skills that enable you to interact effectively with both users and cross-functional teams.

• You are passionate about technology, and you know and love software.