Support Specialist (Lms/Education Admin Support)

Description:

The Support Specialist will play a vital role in the service desk team at Accelerate Education, responsible for delivering excellent customer service, support, and technical assistance to end users (administrators, teachers, learning coaches and students) in a professional and efficient manner, using a variety of communication channels, phones and computer applications.

Key Responsibilities:

• Strong computer trouble shootings and technical skills.
• Strong learning management platforms and API knowledge.
• Strong ability to analyze issues and solve problems.
• Communicate effectively.
• Ability to exercise independent judgment.
• Knowledge and experience of K-12 Education.

Position Requirements:

• Associate degree or equivalent from two-year college or university is preferred; or three to four years related experience and/or training.Equivalent combination of education and experience.
• At least two years of LMS experience in a role as system support or admin.

Experience:

• Excellent telephone and customer service skills, able to provide remote customer service aiding basic troubleshooting; ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a busy work environment.
• Ability to diagnose and resolve LMS and computer technical issues remotely and effectively.
• Strong organizational skills, able to take initiative and work with limited supervision.
• Ability to work with a variety of personalities especially clients experiencing frustration with technology or course issues.
• Able to manage multiple tasks, priorities, and projects to a successful and punctual conclusion.
• Proficient with use of multiple computer systems, LMS, API and applications. Proven ability to quickly learn new software programs and technical internal processes.
• Excellent verbal and written communication skills.Able to communicate professionally and be adept at maintaining a positive, friendly demeanor when working under pressure. Ability to communicate effectively both orally and in writing.
• Ability to exercise substantial judgment, work with limited supervision and in a cooperative team environment; ability to collaborate with colleagues to solve issues when needed.

Primary Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reliable attendance and punctuality are critical to successful performance in this role.

This employee reports to the Support Manager.

About Us:

Accelerate Education is a leading provider of online curriculum and blended learning solutions for elementary, middle, and high school. Accelerate is also a direct online course provider to individual students through our private Accelerate Online Academy.

Accelerate Education is an equal employment opportunity employer to all employees and applicants for employment.No person is to be discriminated against in employment because of race, ethnicity, color, religion, national origin, age, sex, marital status, physical or mental disabilities unrelated to job performance, status as a veteran of the armed forces of the United States or sexual preference.This policy applies to all terms, conditions, and privileges of employment, including hiring, introductory period, training, orientation, placement and employee development, promotion, transfer, compensation, benefits, layoff and recall, social and recreational programs, employee facilities, termination, and retirement.Promotional decisions are based upon performance and ability.The Company complies with all applicable federal, state and local laws that prohibit discrimination in employment.