Atlassian Administrator Jobs

ABOUT THE ROLE

Peloton is looking for a skilled and experienced Atlassian Administrator to join our team. This role is within the Enterprise Service Operations team as part of the broader Enterprise Technology organization and reports to the Enterprise Applications Engineer, Atlassian Systems.

As an Atlassian Administrator, you will be responsible for supporting our Atlassian suite of tools, including Jira, Confluence, Jira Service Management, and other related plugins. Your role will involve ensuring the smooth operation, configuration, and customization of these tools to meet the needs of our organization. In partnership with the Atlassian Product Manager, you will collaborate with cross-functional teams to enhance productivity, streamline workflows, and drive efficient processes using Atlassian tools.

Current applications include: Confluence, Jira Work Management, Jira Software, Jira Data Center, Jira Service Management, Jira Help Desk/Data Center, Halp, StatusPage

YOUR DAILY IMPACT AT PELOTON

• Manage user accounts, permissions, and general system configuration.
• Troubleshoot and resolve issues related to the Atlassian tools, including performance, access, and functionality
• Build dashboards and reports to support business stakeholders
• Identify areas of improvement within the Atlassian suite and perform analysis and review of current workflows, projects, permissions, and functionality
• In partnership with Atlassian product manager, address business problems and provide scalable solutions using Atlassian products.
• Create and update documentation on the setup and administration of Atlassian products.
• Administer and configure the Atlassian suite of tools, primarily Jira Software, Confluence, and Jira Service Management.
• Provide technical and operational support as well as conduct training for employees and new hires on the usage of Jira and other Atlassian tools
• Maintain governance policies, security controls, and compliance standards related to Atlassian tools
• Conduct regular audits and optimizations of Atlassian tool configurations, user access, and permission settings
• Stay informed about the latest features, updates, and trends in Atlassian tools and recommend improvements for their optimal usage

YOU BRING TO PELOTON

• Excellent interpersonal skills and ability to build strong working relationships
• Experience customizing Jira projects with complex workflows and schema
• Familiarity with Atlassian architecture, API, database tables, application logs, and email handlers
• Proficiency as a Jira Administrator, managing projects, workflows, configurations, permissions, and automations
• Knowledge of SDLC, ITIL, and Agile frameworks is preferred
• Understanding of business processes and how Atlassian tools can improve them
• Ability to troubleshoot and perform root cause analysis of issues
• Ability to translate business requirements into practical solutions
• 3+ years of experience working with Atlassian products, including administration, configuration, and support
• Comfortable working in an evolving, dynamic, and Agile environment
• Strong knowledge of Jira Service Management, including modules, queues, SLAs, etc.
• A Bachelor's degree or equivalent work experience
• Ability to handle multiple requests across different platforms (Jira, Slack, email)

Base Salary: $117,700.00 to $152,900.00

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Commuter benefits and Citi Bike Discount
• Free access to Peloton Digital App and apparel and product discounts
• Generous paid time off policy
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Child care and family care discounts
• Medical, dental and vision insurance
• Short-term and long-term disability
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Employee Stock Purchase Plan
• Pet insurance and so much more!

LI-HYBRID

ABOUT PELOTON:

Peloton provides Members with expert instruction, world-class content and the fitness industry's leading music library to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton offers an immersive and personalized experience [with or without equipment]. Access Peloton content via the Peloton Bike, Bike+, Tread, Guide, Row or the Peloton App, now with multiple membership tiers. Founded in 2012 and headquartered in New York City, Peloton has a highly engaged community of nearly 7 million Members across the US, UK, Canada, Germany, and Australia.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.