Associate - Office ($24.71-$33.17)

Position Summary:

Supports the operations management leadership team (Senior Manager, Manager and Assistant Manager) by performing administrative and reporting functions, integral to the day to day management of assigned office properties. Exhibits superior customer service in all communication with customers as the initial point of contact.

Job Duties:

• Maintain and distribute nightly security passdown logs (high rise).
• Maintain a key sign-in/out log for outside vendors.
• Provide administrative support to operations team as needed.
• Ensure that the management office is presentable at all times (high rise).
• May review, audit, collect customer insurance certificates, and maintain compliance.
• Update various databases, spreadsheets, and directories.
• May support Senior Associate with accounts payable and accounts receivable.
• Coordinate with service providers as needed to ensure top quality work is performed in a timely manner.
• Answer phone, distribute mail and prepare email and regular mail.
• Create general notices and communications to customers.
• Activate and deactivate access cards and order keys.
• Coordinate Conference Center usage.
• Complete all general filing (electronic or paper).
• Assist with move-ins and move-outs.
• Monitor all customer service requests to ensure timely and efficient resolution.
• Resolve customer service calls and requests; escalate requests that are above scope to Senior Associate.
• Maintain vacant suites and marketing materials.
• Assist operations management team in facilitating customer events.
• Maintain and distribute janitorial logs (high rise).
• May manage the new and existing employee hiring process to include, but not limited to, phone, computer, signage, and business cards (high rise).
• Verify phone and voice mail systems are working properly.
• Maintain all office/kitchen supplies and inventory, including printers and copier if needed (high rise); issue purchase orders.

Minimum Qualifications / Other Expectations:

• Customer service focused
• Zero to two years of relevant work experience
• Proficient in Word, Excel and Outlook
• Detail oriented and able to prioritize tasks