Associate - Office ($24.28 - $31.59)

Position Summary
Supports the operations management leadership team (Senior Manager, Manager and Assistant Manager) by performing administrative and reporting functions, integral to the day to day management of assigned office properties. Exhibits superior customer service in all communication with customers as the initial point of contact.
Job Duties

• Assist operations management team in facilitating customer events.
• May support Senior Associate with accounts payable and accounts receivable.
• Ensure that the management office is presentable at all times (high rise).
• Complete all general filing (electronic or paper).
• Maintain and distribute nightly security passdown logs (high rise).
• Maintain a key sign-in/out log for outside vendors.
• Create general notices and communications to customers.
• Answer phone, distribute mail and prepare email and regular mail.
• Maintain and distribute janitorial logs (high rise).
• Activate and deactivate access cards and order keys.
• Resolve customer service calls and requests; escalate requests that are above scope to Senior Associate.
• Assist with move-ins and move-outs.
• Provide administrative support to operations team as needed.
• Maintain vacant suites and marketing materials.
• Coordinate Conference Center usage.
• Coordinate with service providers as needed to ensure top quality work is performed in a timely manner.
• May manage the new and existing employee hiring process to include, but not limited to, phone, computer, signage, and business cards (high rise).
• Verify phone and voice mail systems are working properly.
• Update various databases, spreadsheets, and directories.
• Maintain all office/kitchen supplies and inventory, including printers and copier if needed (high rise); issue purchase orders.
• May review, audit, collect customer insurance certificates, and maintain compliance.
• Monitor all customer service requests to ensure timely and efficient resolution.

Minimum Qualifications / Other Expectations

• Detail oriented and able to prioritize tasks
• Proficient in Word, Excel and Outlook
• Customer service focused
• Zero to two years of relevant work experience

Compensation
Base Pay Range: $24.28 - $31.59
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us
Irvine Company Office Properties (a division of Irvine Company) offers a portfolio that includes more than 550 office buildings in premier locations: Orange County, Los Angeles, San Diego, Silicon Valley, Chicago and New York.
We’ve evolved the traditional office to something much more: a modern working community. Featuring innovative workplace design, quality craftsmanship, dedicated management and a collection of memorable experiences that seamlessly combine to build a vibrant workplace community.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.