Customer Success Associate Jobs

Our Mission

Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.

Healthcare moves slow. We move fast. Patients deserve speed and convenience.

Your Impact on our mission:

As a Customer Success Associate, you will be the driving force in helping our providers maximize their experience on Zocdoc. In this role, you will work directly with clients and internal teams with a focus on increasing provider value throughout their time on Zocdoc. A successful candidate will be able to learn about the Zocdoc product and develop expertise across our different features. You will also learn about how to work with providers, how their practices operate, and how they use Zocdoc within their practice. You will develop skills like pipeline management, persuasion, resilience, and project management in order to set yourself up for success as you continue to grow your career.

You’ll enjoy this role if you are…

• A motivated self-starter driven by metrics, targets, and goals
• A strong believer in individual accountability and excel in project management
• Excited to solve problems and explore different resolution strategies
• Intellectually curious and looking to develop and grow provider and user success
• Passionate about educating and influencing providers
• Enthusiastic about working in a diverse and supportive team environment

Your day to day is…

• Becoming an expert on products in Zocdoc and making tailored recommendations to practices to improve setup on your accounts
• Influencing providers to deepen their partnership with Zocdoc, including driving existing patients bookings and new feature adoption
• Working closely with local sales and other teams across the business to optimize your accounts
• Optimizing customer accounts by improving engagement, adoption, and overall realized value
• Using effective time management and account prioritization for consistent client outreach throughout your accounts
• Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy in

You’d be successful in this role if you have….

• Ability to think on your feet and thrive in a dynamic, start-up environment
• Strong attention to detail, highly organized, and a quick, curious learner
• Motivated self-starter with problem solving and issue resolution skills
• Bachelor’s degree or equivalent
• Stellar communication and interpersonal skills

Benefits:

• 100% paid employee health benefit options
• Employer funded 401(k) match
• L&D offerings + a free LinkedIn learning account
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Corporate wellness programs with Headspace and Peloton
• Cell phone reimbursement

About Us

Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.