Area Manager Food Jobs

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Summary

Direct the operation of 8-12 quick service branded restaurants with sales volume ranging from 20M-30M per year. Responsible for implementation of strategic planning to optimize restaurant profits while adhering to quality, cleanliness and guest service standards. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

Essential Functions

• Performs other duties as assigned
• Understand the role that the Area Manager plays in supporting all internal customers (staff) so that they are able to provide excellent products and services to our paying guests.
• Responsible for performance evaluations, disciplinary recommendations and succession planning and management development to ensure needs are met.
• Review and analyze restaurant performance results daily while identifying and resolving opportunities with Managers with a goal of exceeding annual cash flow targets.
• Work with counterparts in food to maintain a Person in Charge for all areas at all times of park operation.
• Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor.
• Accountable for creating and implementing GSAT (Guest Satisfaction) & TSAT (Team Satisfaction) action plans at the venue level to drive guest service & employee satisfaction.
• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures. Follow up on Environmental health related cases & training to promote and continuously improve departmental safety.
• Responsible for monitoring daily business performance and making recommendations to maximize current trends.
• Communicate with Managers departmental and corporate objectives.
• Maintain safety, guest service, cleanliness and food quality standards.
• Discuss restaurant challenges to Senior Management with recommendations for improvement.
• Partner with Shared Services’, training department & culinary Training positions to ensure proper new venue planning and new product roll-outs.
• Partner with Quality Assurance department to ensure that the highest levels of safe food handling practices are being met. Train& develop teams to have strong understanding of the importance of food safety.
• Review weekly schedules and staffing levels maintaining competent, motivated, guest service oriented employees.
• Partner with Human Resources Manager to continuously train, develop and promote all restaurant teams through individual performance planning.
• Fluent understanding of restaurant & food service P&L’s (labor & food & beverage costs), financial metrics & venue budgets.

• Minimum 5-7 years management & food industry experience with multiple large high volume food service operations exceeding over $15M in revenue/sales.
• High School diploma or GED required / Undergraduate Degree in Hospitality or Business Field Preferred
• Must be available to work on weekends, holidays and nights
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 – $105,000

Desired Characteristics

• Must have proven track record in leading & developing large teams through coaching, mentoring & training.
• Strong customer service, interpersonal and organizational skills
• Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.
• Ability to develop organic growth and revenue plans (operations and menu engineering, development and implementation of suggestive selling programs, etc.) with proven track record. Must have proven success in controlling costs, maximizing profit and directly supervising multiple managers
• Able to provide creative solutions to guest situations
• Theme park experience preferred
• Ability to work in a high paced, repetitive team work environment
• Must have excellent written and verbal skills to effectively communicate with all levels of the organization
• Strong customer service skills and the ability to identify key elements of guest concerns when replying to guests
• Quick thinker with the ability to make sound decisions
• Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
• Strong interpersonal and analytical skills
• Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
• Must be able to express ideas clearly and logically
• Experience managing in a union environment

Additional Requirements:

• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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