Application Support Engineer Jobs

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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This position will be supporting all maintenance and enhancement activities for a suite of applications that support the U.S. Group, Voluntary, Stop Loss, and Dental businesses. This role helps to support various types of requests including: application tickets, system defects, system enhancements, major incidents, release management, and project transitions. The engineer is the liaison between the business community and other IT disciplines, helping to bridge any communication gaps, ensuring a high level of service quality and customer satisfaction. This person will be fully supported by other highly trained staff members and managers.
Preferred Skills

• Ability to work with partners in different time zones and locations.
• Must be able apply analytical skills to drive issue identification, escalation, resolution & closure.
• Ability to be flexible & participate in an on-call rotation program to support critical applications.
• Experience Familiarity with Microsoft SQL or XML code is a plus.
• Must have strong communication, customer service, analytical, & problem-solving skills.
• Communicates effectively to both technical & non-technical stakeholders
• Feels comfortable working semi-autonomously and can manage and prioritize workload.

Qualifications

• Requires BS/BA degree or equivalent experience with 3+ years of progressive experience in an analyst role, or 3+ years experience working in a business role using web or client server applications.

Responsibilities

• Participates in Disaster Recovery events.
• Works with the business units to ensure that technical solutions comply with regulatory requirements.
• Participates in release management activities.
• Develops workarounds for the business users to use as temporary solutions to allow them to continue to perform their duties.
• Participates & provides input for problem resolution & root cause analysis review.
• Identifies, evaluates, validate, and routes issues to appropriate resource, occasionally escalating to management.
• Provides Input into maintenance and enhancement budget management and business priorities.
• Provides information to satisfy requests from Audit & Compliance.
• Interface with application users from various client facing departments to collect information about problems they are encountering in the system.
• Maintains a high degree of business functional knowledge & current business process.
• Looks for ways to improve process efficiencies.
• Problem solving end user issues in applications of common errors, troubleshooting, and working with Developers.
• Facilitates coordination of system triage activities such as managing conference calls and conducting virtual meetings.
• Manages Application Support ticket queues and performs daily system health checks.
• Manages all tasks associated with project transitions.

What is in it for you?
Excellent benefits with generous vacation and sick time, 401K match, noncontributory retirement plan, Paid Family Medical Leave, sabbatical program and much more friendly, collaborative and inclusive culture.
Our agile work environment allows our employees the flexibility to give and feel their best at work.
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Life is brighter when you work at Sun Life
Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
A flexible work environment with a friendly, caring, collaborative and inclusive culture
Great Place to Work® Certified in Canada and the U.S.
Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:
Southern region: $78,400 - $117,700 annually
Central region: $82,700 - $124,100 annually
Northern region: $88,400 - $132,700 annually
If you are a Colorado resident, the salary range for this position is $74,900 - $112,400 annually.
If you are a New York resident, the salary range for this position is $88,400 - $132,700 annually.
If you are Washington resident, the salary range for this position is $82,700 - $124,100 annually.
The full range minimum and maximum listed in the job posting is tied to the GCF level and job family.
We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
Job Category:
IT - Application Development
Posting End Date:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.