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Analyst Ii, Operations Jobs
Company | Walmart |
Address | Bentonville, AR, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-05-15 |
Posted at | 1 year ago |
In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.
- You get stuff done and have an incredible focus on operational excellence , making processes run more efficiently and displaying a sense of urgency around action, accuracy and feedback.
- You understand what customers need from site experience and bring customer focus to everything you do, inspiring inspire others to do the same.
- You use data and insights to make informed and impactful decisions.
- You're an effective communicator, who can disseminate information clearly to audiences of all backgrounds and levels.
- You're a self-starter, ambitious and resourceful, and can work effectively with minimal direction.
- You follow through on all outstanding tasks. You take pride in your work and make sure to not leave any issue without a resolution or by finding the right support to solve.
- You're a problem solver, who sees "yes" as the answer and is creative about breaking down barriers.
- Partner Support and Resolution: Providing second-level and/or executive escalation support by collaborating with both internal and external partners to identify issue root causes, determining solutions and ensuring issue resolution for medium to high complexity issues; regularly coordinating with cross functional teams to ensure issue resolution; Tracking and managing tickets to ensure timely and agreed upon resolutions; promptly escalating unresolved tickets.
- People Development: Coaching less experienced team members and providing feedback to enhance skills, knowledge, and work performance; Mentoring less experienced specialists.
- Continuous Improvement and Support Strategy: Performing in-depth ongoing analysis of partner operations to track performance, identifying inefficiencies and inform product and tools roadmap; Determining areas of improvement for partner operations and related tools and systems; Identifying and analyzing trends to identify root cause of medium to high complexity issues; Developing recommendations for solutions and proposes implementation plans for proposed solutions.
- Identifying opportunities to improve site experience, augment operations and enhance data delivery - You'll dive deep into business problems and create recommendations for internal stakeholders to enhance customer experience, optimize processes and increase traffic, sales & conversion.
- Collaboration: Collaborating with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues.
- Possess knowledge around on-site metrics and ways to drive change - you'll be a key member of the team in supporting business decisions in the moment and for future ways of working.
- Bachelor degree in a related field or equivalent experience in Business, Marketing or related field
- Adaptable and demonstrates initiative in a fast-paced environment with competing priorities
- Strong customer obsession, critical thinking skills, communication skills and detail-orientation; ability to problem solve, make data-driven decisions and drive results
- 1-3 years related experience in Site Merchandising, Business Analytics, Product Operations, Digital Marketing, Merchandising or related field
- Technical aptitude with site analytics tools, such as Adobe Analytics or Google Analytics; experience with SQL or Python a plus
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); experience with VLOOKUPs and Pivot tables
- Analytical and process-oriented; high-level of comfort with website metrics and customer & engagement data (e.g. SEO, internal search, transactional, navigation, etc.)
- Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
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