Dispute Resolution Analyst I

Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Travel Percentage
0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What You Will Be Doing

• May handle escalated consumer phone calls and resolve issues
• Troubleshoots consumer’s problems, identifies root cause, and uses appropriate procedures, rules, and resources to resolve consumer disputes and issues
• Responds to requests for consumer reports received by internet, voice response unit, fax, or mail
• Provides consumer data, e.g., identity and banking history, to member financial institutions in response to consumer’s application for banking services in accordance with rules and regulations, on behalf of ChexSystems, a Consumer Reporting Agency (CRA)
• Other related duties assigned as needed
• Meets performance standards, e.g., accuracy audits, phone monitor results, quality standards, and adherence to required timelines
• May provide guidance, coaching, and mentoring to less experienced associates
• Serves as point of contact for consumers negatively impacted by information reported to financial institutions
• Compiles consumer reports and ensures incorrect or nonmatching information is not disclosed to consumers
• Provides consumer disclosures following appropriate procedures and rules based on personal identifiers provided by consumer and in accordance with rules and regulations

Additional Information~ 100% remote. Must be bilingual in Spanish.
What You Bring

• Self starter
• Customer service experience
• Entry level experience
• Attention to detail
• Bachelors degree; but not required, high school diploma or equivalent education
• Written and verbal skills
• Problem solving skills

What We Offer You

• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• Time to support charities and give back in your community
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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