Account Manager Remote Jobs

The Account Manager is responsible for managing client interaction in an accurate, responsive, reliable manner. This position serves as the primary point of contact for client interactions. This position has no direct reports.

Essential Duties And Responsibilities

• Build and foster relationships with internal partners as well as client contacts through quality service delivery, exceling at communications to keep all parties informed and updated
• Support new PBM sales growth goals and existing client retention strategies
• Work collaboratively with extended client services team, as well as other internal stake holders, to drive high client satisfaction
• Help to research and provide timely and accurate resolution of system issues
• Participate in Quarterly Plan Benefit Review meetings as needed (via phone or in person)
• Monitors trend across client issues and makes recommended solutions to improve overall performance
• Works with Account Representatives to acknowledge and respond timely to incoming client requests; assists the team with triage of issues; maintains and reviews issues logs to keep the client proactively updated on the action plan, status of projects and other item resolution(s)
• Ensure Performance Guarantees stated in the client contracts are being tracked and met if applicable to Account Management
• Act as primary day-to-day contact for assigned client book of business related to the client project portfolio, including custom IT requests, implementation or changes to service offerings; research and resolution of large scale issues and global incidents,
• Participate in Taskforce or work groups as requested to support department or inter-departmental initiatives
• Provide guidance and mentoring to account representatives
• Proactively manage and lead regularly scheduled client meetings, including creating and distributing agendas in advance; documents meeting notes to share account updates and report on progress of projects and issues resolution; Ensure all client documentation is maintained and updated timely, including but not limited to the BSF, QC and Issue/Action Tracking Log
• Manage to service level expectations with regards to turn around times, accuracy and time management
• Oversees the maintenance of external file submissions (i.e. eligibility, accumulators, etc)
• Organize and take action on project plans including coordinating meetings with sales, IT, support services, operations, and client services functions for client projects and services; Monitor project timelines to meet client deliverables; escalate delays in project milestones; Provide consultative support to other operational departments by researching issues
• Other duties as assigned
• Perform user-acceptance testing on system enhancements including creating test plans, documenting and communicating test results
• Document and communicate system impacts to affected user groups

Requirements

• Ability to work with peers in a team effort
• Must demonstrate strong negotiation and communication skills
• Experience preparing and interpreting reports
• Ability to work extended hours, weekends and holidays pursuant with industry demands
• A strategic planner with sound technical skills, analytical ability, good judgment and strong operational focus
• A well-organized and self-directed individual who is able to work with minimal amount of supervision
• Willingness to travel
• A decisive individual who possesses a strategic focus as well as an operational, implementation and detail oriented perspective
• Bachelor’s degree in health administration, business or related field strongly preferred; proven industry experience will be acceptable in lieu of degree
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
• An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute
• Capability to efficiently complete tasks in a fast paced environment
• Demonstrated ability to manage multiple priorities and deadlines
• Proficient in Microsoft Office and industry related software programs

The Typical starting pay range for this position is between $84,000 to $83,000, although wages can vary based on experience and geography.