Account Manager Client Services - Remote In Detroit, Mi

If you are located within Detroit, MI, you will have the flexibility to telecommute * (work from home) as you take on some tough challenges.

At UnitedHealthcare , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work. SM

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Complete ad hoc report requests and analysis and submit to customer research team as needed
• Establish and maintain effective relationship with assigned client
• Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries
• Identify and report system problems in relation to benefit installation and interpretation
• Attend client meetings and present member related issues and outcomes
• Track, trend, and proactively review accounts for service opportunities
• Drive process improvement based on trend analysis
• Present at retiree meetings including Open Enrollment and other education events
• Drive excellence in service within organization and across organization by providing feedback to Operations on service failures
• Travel to meet with UnitedHealthcare Operations Advocacy and Account Management Team on an as needed basis
• Travel and assist AMT with client and retiree meetings as requested
• Document and track all issues and activities accurately within the issue tracking database
• Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries
• Strengthen relationship with Account Management Teams and external customers
• Investigate and manage escalated member level issues through root cause analysis and communicate outcome (in person, telephonically or via written communication) to internal partners or external clients

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active license in resident state for Accident & Health or the ability obtain it within 90 days of employment.
• 4+ years account management experience
• 2+ years healthcare industry experience
• Ability to travel up to 25% of the time
• 2+ years business project management experience
• High School Diploma / GED (or higher)
• Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management) and Microsoft PowerPoint ( creating slides and presentations)

Preferred Qualifications:

• Associates or Bachelor's degree (or higher)
• Experience working at a client site
• Medicare insurance experience

Soft Skills:

• Excellent verbal and written communication
• Experience creating presentations and presenting in front of groups
• Demonstrated high integrity and ethical behavior and compliance to applicable laws, regulations and policies

Telecommuting Requirements:

• Reside within Detroit, MI
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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