Onboarding Experience Manager- Hybrid Work- Ann Arbor, Mi

The Security Business Group (SBG) Customer Success team is looking for an Onboarding Experience Manager to run our onboarding program and new hire experience as our organization grows.

Additionally, the Onboarding Experience Manager is the owner and face of our onboarding program - everything from welcoming new people as they join our organization to reporting on success metrics and iterating and improving the program overall. The training & enablement content will be focused on new hire onboarding as well as our continued learning programs.

You will create team community and belonging among individuals across multiple expertises and locations.

Prioritize materials and schedules, optimizing for community and scale.

Balance consistent outcomes with equitable delivery.

Written and verbal communication for both native English and English-Additional-Language audiences.

• Preference is in the Ann Arbor, MI location as this is a hybrid role.

Who You Will Work With

This individual contributor employee experience role will collaborate with People Leaders across our department to ensure each new team member gets access to all relevant materials, receives a consistent, high quality onboarding experience, and is set up for success in their new role.

Who You Are

Be the welcoming, hardworking face for new members of our organization, Security Business Group (SBG) Customer Success, deploying existing program framework for individual new hires and their unique needs.

Establish, coordinate, and enforce standard start dates

Regular communication with HMs & recruiters for quarterly schedules and planning

Develop onboarding programs that support new SBG Products

Create & manage cross-product-team events & awareness for team new hires

Team with hiring manager and mentors to ensure individual success

Ensure programmatic success through regular measurement & reporting

Be a phenomenal teammate

Minimum Requirements:

Professional experience in an office environment

Experience supporting long-term (multi-quarter) project execution

Excellent communication skills (verbal/written)

Strong time management (especially in supporting a team across multiple time zones)

Community-building experience a plus

Experience working in a hybrid (remote and in-person) environment

• Preference is in the Ann Arbor, MI location as this is a hybrid role.

Why Cisco

#WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an inclusive future for all. Don't Follow the Herd: Be You, with Us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.