Account Supervisor, Client Leadership

Company Description

Dentsu creative is a collective of agencies at the forefront of culture and innovation. Formed in January of 2021, we are one of the most globally awarded teams across the Dentsu network. Composed of dentsuMB, 360i, and Isobar, amongst other notable agencies, we work with clients to provide solutions that meet people at every single point of their brand journey and are committed to upholding a culture of diversity, equity, and inclusivity.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Isobar is an agency of dentsu.

The Account Supervisor is the day-to-day lead on all digital and virtual event related items. Role is responsible for successful day to day platform operations with cross-team coordination, client coordination, meeting organization and production team coordination to deliver successful virtual activations.

Responsibilities:

Digital Platform Support

• Works with lead client on all platform requests; sprint prioritization, creative briefs, reviews and approvals
• Leads all internal analytics pulls and data tracking with internal Analyst, Account & Producer team (weekly coordination with team)
• Responsible for gathering platform assets and tracking to MY change overs; vehicle assets, features copy and images, legal reviews
• Coordinate with producers and product specialists for reporting needs
• Manages to client timing ensuring briefs are signed off on, deliverables are tracking on time, documented client reviews
• Partner with Sr. Producer to clearly communicate and meet the client needs/deadlines on key digital deliverables and sprint priorities / releases
• Supports Analyst with analytic review and optimization recos for clients

Virtual Event Support

• Documented and tracked client and legal reviews for all creative deliverables required for virtual events
• Work with Sr. Producer on virtual event management meeting event specific deadlines, landing page creative, copy reviews
• Creation of pre-production materials ensuring file upload and test events take place before going live with event content

Client & Team Support

• Attend necessary client product and planning meetings with client counterpart – consult as agency subject-matter expert on program
• Establish trusted relationships with client and program AOR’s
• Participate in weekly client/inter-agency status meetings to ensure cohesion across offices/team members
• Mentor junior team members, participate in goal planning and providing performance reviews
• Assist the VPs in program requests, craft presentations outlining the platform, benefits and customizations

Qualifications

• Ability to collaborate with team members, but also be a self-starter, identifying needs and gaps
• Demonstrated background in Account Management in a creative agency environment
• Desire to learn and iterate in a fast-paced environment
• Demonstrated experience with omni channel / integrated program planning and execution
• 5+ years experience
• Ability to communicate and collaborate with peers across disciplines/offices
• Responsible, detail driven and punctual
• General understanding of all marketing channels and solid understanding of agency operations/services

Additional Information

The anticipated salary range for this position is $73,960-105,600. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

Employees from diverse or underrepresented backgrounds encouraged to apply.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.