Account Director, Sr Jobs

At Tag, we love what we do and pride ourselves on an authentic culture built on our core values of integrity, innovation, sustainability, growth, and accountability.

We are a leading creative production and sourcing partner to brands and agencies and we have over 50 years of marketing execution experience, working with the world’s best brands. We are creative directors, graphic designers, CGI artists, writers, photographers, producers, linguists, operations experts, and account managers, coming together to deliver impactful content with craft, scale, and speed.

Our marketing expertise digs deep into industry sectors and marketing channels, to help our clients stand out and sell more, everywhere.

As people, we are collaborators and makers, learners, and listeners, with a strong commitment to diversity, equity and inclusion, service, and work-life harmony.

MUST HAVE LIFE SCIENCES BACKGROUND AND AGENCY BACKGROUND

This role is responsible for setting the expectations for overall Client Account Engagement and Service Delivery at Tag. The Sr. Account Director establishes best practices to serve our clients across multiple service offerings and empowers and enables his/her operations team to deliver superior service. The role focuses on exceptional client engagement, P&L management, managing KPIs and SLAs. Proven history of having data-driven insights and a background in localization and adaptation services.

JOB QUALIFICATIONS

•A Bachelor's degree or equivalent experience is required

•Over 6 years' experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment

•Minimum 6 years business disciplines

•Minimum 3 years managing key Account teams globally/locally

•Minimum 2 years responsibility for profit and loss in a large organization

•Demonstrated record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations

•Established accomplishments in successfully growing volume, profitability and client satisfaction

•Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations

•Proven experience in the development, implementation and management of complex multi-service solutions for clients

•Minimum of seven years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L

•Experience working with localization and adaptation workstreams preferred

•Experience working with global production delivery centers preferred

•Experience working within Life Science preferred

JOB DUTIES

(* denotes an “essential function”)

•Oversee the creation and delivery of outstanding marketing communications using our proven methodology of building the best-in-house teams and leveraging the most innovation brand technologies

•*Collaborate seamlessly with our clients and support their business needs.

•*Implement strategies to improve and standardize all aspects of client operations

•*Execute modifications to organizational design and teams to optimize operational activity and improve client experience

•*Ensure operational controls and management information reporting requirements are fulfilled

•*Support Business Director with managing the Account P&L and budgets to ensure profitability - escalating threats to targets when necessary

•*Drive account growth to meet targets and business goals through strategic and tactical leadership

•Minimize corporate risk and maximize returns for operations team

•*Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services

•*Partner with functional teams to implement appropriate policies, internal controls, and reporting

•*Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback

•Promote a culture of high performance and continuous improvement that values learning and a commitment to quality

•Have a comprehensive understanding of all clients business and the impact of our services

•*Manage overall performance metrics of accounts/departments against contract/target or business unit metrics

•Be entrepreneurial and resilient

•Harness and focus the talent of your top performers and nurture and grow the next crop of star performers

Per Massachusetts state requirements, this posting reflects the salary range for this position for a New Jersey based individual: $120-150k maximum per annum. Compensation varies depending on job-related factors such as experience, responsibilities, and business needs. For all other states, please inquire with the Tag Talent Acquisition Team.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.