It Analyst – Desktop Support Jobs

Tier II Technical Support experience

At least two years of IT operational or equivalent experience

High analytical and problem-solving abilities

Solid understanding of ITIL practices is a plus

Fixing any technical issues as needed

Troubleshooting/escalating technical issues as necessary

5.Create, manage, and audit all training documentation and user guides.

8.Provide basic education for new Employees (IT Orientation).

1.Maintains IT ticketing system including answering, monitoring, and routing all support tickets.

2.Assumes responsibility for supporting the full lifecycle of all computers, printers, and mobile devices.

4.Support Audio/Video and teleconferencing services.

6.Maintain IT stockroom, govern inventory, and keep current IT asset register.

Strong application troubleshooting skills Advanced Knowledge and understanding of video conferencing equipment and usage.

Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.

Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.

Strong hardware and software troubleshooting skills in a fast paced environment required.

Knowledge of supporting large meetings/Zoom webinars and managing them.

Work in an environment in which technicians will be motivated to provide best in class customer service.

Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.

Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination.

Maintain accurate inventory management records.

Accurately document all performed work within service management tracking system.

Professional experience working with desktop hardware and software in a centrally managed workstation environment.

Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation.

Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.

Experience utilizing or basic knowledge of remote IT support tools.

Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination.

Influences best practices for basic software management and security practices

Maintain accurate inventory management records.

Assists with asset management activities as requested.

Utilize corporate ticketing system to document and track incidents, requests, user interactions, and detailed hardware/software asset management.

3+ years of applicable experience and demonstrated success/knowledge

Experience with Windows Server and Remote Desktop Support is preferred

Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.

Bachelor’s degree and or relevant technical certifications preferred.

Ability to identify and seek needed information/research skills.

Providing reliable and efficient end user support for personal computing environments and critical business applications.

Serving as primary radio inventory maintenance and support.

Troubleshooting and mitigating build, application and system performance issues.

Building and maintaining relationships with technical partners in the business.

Coordinating resources and suppliers to complete projects and work requests.

Collaborating with central infrastructure and Regional Infrastructure Analyst to assist with hardware refresh activities.

Manage, update, and create service and support documentation within the designated service management system and other documentation sources;

I DO NOT have any education or experience.

Computer trends, software, capabilities, and terminology;

Benefits may not be applicable for temporary or seasonal positions.

I DO NOT have the experience as described.

This position is eligible for full State benefits.

Proficient knowledge with relevant legal requirements and regulations

Strong interpersonal abilities and communication skills

Experience working in the Entertainment / Media Industry a large plus

In-depth knowledge of Windows / Mac operating systems in a networked environment

Experience troubleshooting hardware and software issues

Documentation skills to include creating procedures, user guides, and detailed reports

Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar qualifications are a plus.

Identify opportunities to improve processes, streamline support procedures, and enhance the end-user experience.

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Proven experience as a Desktop Support Analyst or in a similar technical support role.

Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and software installation/configuration.

Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and experience troubleshooting network connectivity issues.

Understanding of Active Directory and user account management.

Knowledge of remote support tools and techniques.

Assist end-users with technical inquiries, problems, and requests, both in-person and remotely.

Document support activities, solutions, and knowledge base articles for future reference.

Strong knowledge of desktop operating systems (e.g., Windows, macOS) and software applications.

Experience in troubleshooting hardware and software issues in a desktop computing environment.

A+ Certification or comparable on-the-job experience.

Resolve end user IT issues desk-side or using remote tools

Onsite (flexible hybrid) in Raleigh, NC

Prepare and configure client systems for install and delivery.

Install appropriate software on systems as required.

Provide support to end users for Desktops, Laptops, peripherals, Microsoft Windows OS, MacOS and various software.

Strong technical skills and knowledge of hardware, software, and network systems

5+ years of experience in Desktop support

The successful candidate must be a team player with strong customer service and communication skills

VPN and Citrix remote access

Application packaging experience is a plus

Strong understanding of help desk functions and technical support experience

Minimum Education/Certification Requirements: Bachelor’s degree in IT or related field or equivalent experience.

Bachelor’s degree in IT or related field or equivalent experience – Required – 7 Years

Provide desktop support both remote and/or deskside using OCTO's designated tools for technical support. – Required – 3 Years

Comprehensive knowledge of Office 365 services to include: Sharepoint, OneDrive, OneNote, Teams and Skype – Required – 3 Years

Skilled with Active Directory – Required – 2 Years

4. Provides desktop support both remote and/or deskside using OCTO's designated tools for technical support.

service skills are essential to this position.

Role: Consultant/ Associate/ Admin Support

· Coordinates own daily activity to provide users with desk-side support related to the

staging, installation, and maintenance of computers, printers and data communications and

Requires use of electronic mail, time and attendance software, learning management software and intranet.

The Americans with Disabilities Act (ADA) requires the job description to document physical factors, including ability, activities, and requirements.

Higher Level Degrees, Certifications And Experience Are Preferred.

To contribute to knowledge base articles, creating and updating documents as needed to improve resolution rates for the department.

Performs compliance requirements as outlined in the Employee Handbook

Important Interpersonal Relationship skills needed

Bachelor’s degree in Computer Science, Information Technology or comparable experience in related field.

Strong communication skills and the ability to work with all levels of the business, employees, consultants, and contractors.

High quality analytical skills, the ability to pay attention to details.

Experience supporting IT applications in a Manufacturing environment a plus.

Working knowledge of Microsoft Office Tools, Microsoft Development tools including VB.Net, Perl, SQL Development.

Demonstratable IT triage, problem solving and diagnostic skills, effective problem solver.

Manage hardware inventory where strong organizational skills and attention to detail are crucial

Strong verbal and written communication skills

Deploy, troubleshoot , build, and support highly standardized operating systems and hardware including computers, mobile devices, and video conferencing systems

Handle shipping and receiving of IT hardware

Pursuing a BS degree or Technical degree in Computer Science

Tech savvy with an aptitude for emerging technologies

For a midtown Manhattan family-office, provide in-person and remote on-call technical assistance for network, computer, and telephony questions and issues

Use ticketing system to track and manage IT issues and requests

3+ years’ experience in IT systems support role

Excellent written and oral communication skills

Experience with Microsoft and Apple hardware/software

Experience with Cisco network and video-conferencing systems a plus

High knowledge of IT operations, responsibilities, processes, and procedures to independently resolve issues

Strong verbal and written skills, including the ability to draft communications and knowledge base articles

Break/fix support for COE (Common Office Environment) software including Microsoft Windows 10, Office 365, and Teams using demonstrated troubleshooting capabilities

Working knowledge of Microsoft server technologies and Dell server hardware

General knowledge to perform high-level network troubleshooting analysis, Cisco knowledge preferred

Stage, prepare and deploy computer, peripherals, and devices to the users