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IT Operations & Support Analyst 1 (6014)
Salary
$22.14 Hourly
Location
Meridian, ID
Job Type
Full Time
Job Number
19785
Department
Idaho State University
Opening Date
06/20/2023
Closing Date
7/4/2023 11:59 PM Mountain
- Questions
- Benefits
- Description
Description
This position is eligible for full State benefits.
- Generous tuition discount which includes $5 per credit for employees and spouses, as well as 50 percent off of tuition for dependent children up to age 26;
- 12 paid holidays; as well as accruing sick and vacation leave;
- Majority employer paid medical, vision, and dental insurance for employees and dependents;
- A generously matched retirement.
- 8 weeks paid parental leave;
To provide consultation and technical support to management and staff in resolving problems with computer systems, services, and equipment; perform related work.
This position is located on the Meridian campus of Idaho State University. The successful candidate will provide end-user and system support, both deskside and remote, as part of the ISU Help Desk Support team. This position will support the operations of a wide range of applications, systems, and end-user devices. This position will assist all supported state agencies. The selected individual will be based at our Meridian, Idaho, campus.
The selected individual must possess an in-depth knowledge of troubleshooting and analysis tools, Microsoft workstation and desktop applications, as well as experience providing Apple Support. The selected individual will also have strong customer service skills, and able to work with and communicate with non-technical staff as needed.
Example of Duties
Monitors problem/change activities; coordinates interactions between technical staff and end-users to respond to requests; provides training to users on hardware and software applications. Troubleshoots and maintains data servers, user devices, and communication tools; performs testing activities. May work as part of a team or independently with supervision.
Installs and maintains hardware and software products; configures user and network equipment according to department standards; installs, configures, and tests application software packages; assists in defining system standards and procedures; installs network infrastructure equipment hardware; identifies, evaluates, and corrects hardware, software, or operations problems; monitors and troubleshoots network system performance and networking problems; makes recommendations for future hardware and software additions or enhancements.
The Successful Candidate Will Be Responsible For The Following
- Configure, troubleshoot, build, design, and deploy end-user software applications and device hardware;
- Identify, evaluate, and correct hardware, software, and operations problems;
- Oversee and perform system administration and technical support for user devices, servers, hardware and software, and networks.
- Individually install and maintain hardware and software products and configures computers and network equipment according to standards;
- Other duties as assigned.
- Follow up with customers on issue resolution; provide daily interaction, both in person, via the phone or via electronic messaging with customers in the management of user reported issues;
- Provide direct end-user support for a wide range of technologies, including Microsoft and Apple, user devices, telephone and conferencing devices and equipment, software applications and supporting systems;
- Provide technical support and training to users and technical staff;
- Serve as IT consultant and adviser to department staff and management on system needs, operation and telecommunications problems, and requests for services.
- Assist in Clinics, Labs, as well as with Networking and Main Campus teams to ensure local success;
- Manage, update, and create service and support documentation within the designated service management system and other documentation sources;
Minimum Qualifications
Please note - the required education &/or experience must be listed in the work history of the application OR on an attached resume. Your resume must include a detailed work history defining the role(s) and responsibilities at each relevant employer &/or educational degree, certifications or applicable coursework . A ll materials provided will be considered part of the application process.
Good knowledge of -
- Computer hardware and software installation, and troubleshooting.
- Computer trends, software, capabilities, and terminology;
Experience -
- Evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems;
- Independently evaluating and defining customer/system needs and recommending and implementing new IT solutions;
- Working with network protocols such as IP address schemas, DNS, DHCP, and directory services;
- Installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software;
- Recommending the installation and use of applications and system software.
Supplemental Information
This job family delivers, manages, and monitors information services and operations. It analyzes problems or malfunctions to ensure timely resolution. Positions in this family also participate in the coordination of corrective actions as appropriate, document problems and their resolution, and ensure the operational integrity of all changes to the operating environment.
Thank you for your interest in employment at Idaho State University!
If you have questions about this position please contact us at:
Email:
[email protected]
Phone: 208.282.4828
To view all our available positions please visit us online atisu.edu/jobs (https://isu.csod.com/ux/ats/careersite/5/home?c=isu)
Idaho State University is an equal opportunity/affirmative action employer. We have an institution-wide commitment to inclusion and diversity and encourage all qualified individuals to apply. Veterans' preference.
Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
ISU PUBLIC SAFETY JEANNE CLERY ANNUAL SECURITY AND FIRE SAFETY REPORT
Idaho State University's Jeanne Clery report, federally required reporting, provides crime, arrest and fire statistics for the previous three years that occurred on campus, in certain off-campus buildings owned or controlled by Idaho State University; and on public property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as policies about alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, personal practices, disciplinary procedures, fire safety and other matters. This report can be accessed on the following website: ISU Clery Report
EEO/ADA/Veteran's Preference
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email
[email protected].
Preference may be given to veterans who qualify under state and federal laws and regulations.
https://dhr.idaho.gov/StateEmployees/Benefits.html
- Benefits may not be applicable for temporary or seasonal positions.
01
MQ1 - Select the answer that best describes how you have obtained good knowledge of computer trends, capabilities, terminology; as well as computer hardware and software installation, and troubleshooting. This experience is typically gained by at least 18 months full time (three years of part-time work would also qualify) professional experience where installing and troubleshooting computer hardware and software was a predominant duty was a predominant duty of the job. It is important that your resume clearly support your responses to this question. Specifically, the resume should reflect your work experience &/or education. For experience, your resume should include: positions held, dates of employment, as well as a brief description of responsibilities and duties performed. Also, if you have education and/or training to support your selections, please include: field of course work, degree/certification title and additional applicable coursework. If your selections are not supported in your resume you may not receive a passing exam score and will be removed from consideration. Providing unsupported, inaccurate, or false responses may also limit your eligibility for future state employment.
- I have an applicable four-year degree or advanced IT certifications AND at least two years of work experience in a lead role where installing and troubleshooting computer hardware and software was a predominant duty of the job.
- I DO NOT have any education or experience.
- I have at least 18 months of work experience where installing and troubleshooting computer hardware and software was a predominant duty of the job.
- I have an applicable two-year degree or IT certifications OR at least two years of work experience where installing and troubleshooting computer hardware and software was a predominant duty of the job.
- I have at least one year of work experience where installing and troubleshooting computer hardware and software was a predominant duty of the job.
02
MQ2 - Select the answer that best describes your experience installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software. This experience is typically gained by at least 18 months of full-time (three years of part-time work would also qualify) work experience where installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software was a was a predominant duty of the job. It is important that your resume clearly support your responses to this question. Specifically, the resume should reflect your work experience &/or education. For experience, your resume should include: positions held, dates of employment, as well as a brief description of responsibilities and duties performed. Also, if you have education and/or training to support your selections, please include: field of course work, degree/certification title and additional applicable coursework. If your selections are not supported in your resume you may not receive a passing exam score and will be removed from consideration. Providing unsupported, inaccurate, or false responses may also limit your eligibility for future state employment.
- I have an applicable two-year degree or IT certifications OR at least two years of work experience where installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software was a predominant duty of the job.
- I have at least 18 months of work experience installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software.
- I DO NOT have the experience as described.
- I have at least one year of work experience installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software.
- I have an applicable four-year degree or advanced IT certifications AND at least two years of work experience in a lead role installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software was a predominant duty of the job.
03
MQ3 - Select the answer that best describes how you have gained experience working with network protocols such as IP address schemas, DNS, DHCP, and directory services. This experience is typically gained by at least 18 month full time (three years of part-time work would also qualify) professional experience where working with network protocols such as IP address schemas, DNS, DHCP, and directory services was a predominant duty of the job. It is important that your resume clearly support your responses to this question. Specifically, the resume should reflect your work experience &/or education. For experience, your resume should include: positions held, dates of employment, as well as a brief description of responsibilities and duties performed. Also, if you have education and/or training to support your selections, please include: field of course work, degree/certification title and additional applicable coursework. If your selections are not supported in your resume you may not receive a passing exam score and will be removed from consideration. Providing unsupported, inaccurate, or false responses may also limit your eligibility for future state employment.
- I have an applicable four-year degree or advanced IT certifications AND at least two years of work experience in a lead role where working with network protocols such as IP address schemas, DNS, DHCP, and directory services was a predominant duty of the job.
- I have at least one year of work experience where working with network protocols such as IP address schemas, DNS, DHCP, and directory services was a predominant duty of the job.
- I have an applicable two-year degree or IT certifications OR at least two years of work experience working with network protocols such as IP address schemas, DNS, DHCP, and directory services was a predominant duty of the job.
- I have at least 18 months of work experience where working with network protocols such as IP address schemas, DNS, DHCP, and directory services was a predominant duty of the job.
- I DO NOT have the experience as described.
04
MQ4 - Select the answer that best describes your experience evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems. This experience is typically gained by at least 18 months full time (three years of part-time work would also qualify) professional experience where evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems was a predominant duty of the job. It is important that your resume clearly support your responses to this question. Specifically, the resume should reflect your work experience &/or education. For experience, your resume should include: positions held, dates of employment, as well as a brief description of responsibilities and duties performed. Also, if you have education and/or training to support your selections, please include: field of course work, degree/certification title and additional applicable coursework. If your selections are not supported in your resume you may not receive a passing exam score and will be removed from consideration. Providing unsupported, inaccurate, or false responses may also limit your eligibility for future state employment.
- I DO NOT have the experience as described.
- I have an applicable four-year degree or advanced IT certifications AND at least two years of work experience in a lead role where evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems was a predominant duty of the job.
- I have at least 18 months of work experience evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems was a predominant duty of the job.
- I have an applicable two-year degree or IT certifications OR at least two years of work experience where evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems was a predominant duty of the job.
- I have at least one year of work experience evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems was a predominant duty of the job.
05
MQ5 - Select the answer that best describes your experience independently evaluating and defining customer/system needs and recommending and implementing new IT solutions. This experience is typically gained by 18 month of full time (three years of part-time work would also qualify) professional experience where independently evaluating and defining customer/system needs and recommending and implementing new IT solutions was a predominant duty of the job. It is important that your resume clearly support your responses to this question. Specifically, the resume should reflect your work experience &/or education. For experience, your resume should include: positions held, dates of employment, as well as a brief description of responsibilities and duties performed. Also, if you have education and/or training to support your selections, please include: field of course work, degree/certification title and additional applicable coursework. If your selections are not supported in your resume you may not receive a passing exam score and will be removed from consideration. Providing unsupported, inaccurate, or false responses may also limit your eligibility for future state employment.
- I have an applicable two-year degree or IT certifications OR at least two years of work experience where independently evaluating and defining customer/system needs and recommending and implementing new IT solutions was a predominant duty of the job.
- I DO NOT have the experience as described.
- I have an applicable four-year degree or advanced IT certifications AND at least two years of work experience in a lead role where independently evaluating and defining customer/system needs and recommending and implementing new IT solutions was a predominant duty of the job.
- I have at least one year of work experience where independently evaluating and defining customer/system needs and recommending and implementing new IT solutions was a predominant duty of the job.
- I have at least 18 months of work experience where independently evaluating and defining customer/system needs and recommending and implementing new IT solutions was a predominant duty of the job.
06
MQ6 - Select the answer that best describes your experience recommending the installation and use of applications and system software. This experience is typically gained by at least 18 months of full time (three years of part-time work would also qualify) professional work experience where recommending the installation and use of applications and system software was a predominant duty of the job. It is important that your resume clearly support your responses to this question. Specifically, the resume should reflect your work experience &/or education. For experience, your resume should include: positions held, dates of employment, as well as a brief description of responsibilities and duties performed. Also, if you have education and/or training to support your selections, please include: field of course work, degree/certification title and additional applicable coursework. If your selections are not supported in your resume you may not receive a passing exam score and will be removed from consideration. Providing unsupported, inaccurate, or false responses may also limit your eligibility for future state employment.
- I have at least one year of work experience where recommending the installation and use of applications and system software was a predominant duty of the job.
- I have an applicable two-year degree or IT certifications OR at least two years of work experience where recommending the installation and use of applications and system software was a predominant duty of the job.
- I have at least 18 months of work experience where recommending the installation and use of applications and system software was a predominant duty of the job.
- I have an applicable four-year degree or advanced IT certifications AND at least two years of work experience in a lead role where recommending the installation and use of applications and system software was a predominant duty of the job.
- I DO NOT have the experience as described.
Required Question
Agency
State of Idaho
Address
304 North 8th Street
Boise, Idaho, 83720
Website
https://www.governmentjobs.com/careers/idaho
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