It Desktop Engineer Jobs

SUMMARY:

The Information Technology Desktop Engineer is the first point of contact and the face of IT for Georgia Hospital Association (GHA).This position requires interfacing directly with internal stakeholders to understand their needs, to troubleshoot, and to ensure we are maximizing efficiency and capitalizing on the full features and benefits of all GHA IT systems and services.This position requires workingcollaboratively and cohesively in a team environment. This role will provide operations support, user support, and limited IT training.This is a hybrid cloud environment with little onsite infrastructure.Most IT support will be cloud-based with SaaS products.

ESSENTIAL FUNCTIONS:

1.Maintains IT ticketing system including answering, monitoring, and routing all support tickets.

2.Assumes responsibility for supporting the full lifecycle of all computers, printers, and mobile devices.

3.Responsible for the computer desktop experience as well as software deployments, software updates, and software removal when applicable.

4.Support Audio/Video and teleconferencing services.

5.Create, manage, and audit all training documentation and user guides.

6.Maintain IT stockroom, govern inventory, and keep current IT asset register.

7.Participate in all mandatory meetings.

8.Provide basic education for new Employees (IT Orientation).

9.Other tasks as assigned by supervisor.