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Related keywords
- Vice President Of Customer Success
- Vice President Of Professional Services
- Vice President Of Professional Services Operations
- Customer Vice President
- Vice President Of Schools And Customer Success
- Customer Success Professional
- Vice President Account Services
- Vice President Network Services
- Vice President Professional Development
- Vice President Of Customer And Partner Success
Vice President, Customer Success And Professional Services
Company | Momentive.ai |
Address | Portland, OR, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Technology, Information and Internet |
Expires | 2023-08-20 |
Posted at | 9 months ago |
SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
- Build and manage a high-performing teams that deliver exceptional results
- Work closely with the sales team to ensure that new customers are onboarded effectively and efficiently
- Partner with other teams within the company to ensure that the customer experience is seamless and consistent across all touchpoints
- Monitor and analyze customer usage patterns and feedback to identify opportunities for growth and improvement
- Establish and maintain relationships with key stakeholders across the customer's organization, including C-level executives
- Develop and manage the customer success budget to ensure that resources are being utilized effectively
- Lead the professional services team to ensure that they are delivering high-quality, timely, and effective services to our customers
- Develop and implement processes and procedures to ensure that customer needs are met and exceeded
- Develop and execute a customer success strategy that aligns with the company's goals and objectives
- Strong analytical and problem-solving skills, with the ability to use data to drive decision-making
- Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of an organization
- Deep passion for people and a desire to work in a vibrant culture
- Experience working in a SaaS environment is highly desirable
- Excellent leadership skills with experience managing high-performing teams
- 10+ years of experience in customer success or professional services, with a proven track record of success
- Bachelor's degree in a relevant field is required, and a Master's degree is preferred
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