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It Support - First Shift - 6Am - 2:30 Pm
Recruited by ParksideTech IT Solutions and Support 11 months ago Address Phoenix, AZ, United States

It Application Support Specialist (Tier 2)

Company

Insight Global
Address Phoenix, AZ, United States
Employment type CONTRACTOR
Salary
Category Staffing and Recruiting
Expires 2023-08-20
Posted at 9 months ago
Job Description

Pay Range: $25-$28/hr

Must Haves:

  • Writes SQL queries to retrieve/manipulate data, troubleshoot and resolve incidents with software applications.
  • Knowledge and understanding of relational databases.
  • Conversant with all functional and operational aspects of relevant software applications and operating procedures.
  • Business systems analytical experience, including the ability to flow chart processes
  • Ability to impart technical knowledge to non-technical end users.
  • Experience with Standard Query Language (SQL).
  • Ability to take ownership of and follow through on user issues until resolution is achieved.
  • High school diploma or GED
  • Ability to solve problems quickly and completely.
  • Ability to quickly learn new software and technologies.

Day-2-Day:

The Tier 2 Support position is responsible for diagnosing and resolving complex application issues of internal users that have been escalated by the Tier 1 support desk quickly and effectively. The Tier 2 Support is an expert in all functional and operational aspects of at least one business software application. With expert level knowledge of Republic’s software applications, the Tier 2 Support may partner with the business community to provide IT support for organizational initiatives or activity.


PRINCIPAL RESPONSIBILITIES:

  • Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
  • Writes SQL queries to retrieve/manipulate data, troubleshoot and resolve incidents with software applications.
  • Diagnose and resolve software application issues of end users promptly and professionally.
  • Engage appropriate IT and business resources to resolve technical issues and support business processes, as needed, while updating users on progress toward resolution.
  • Ensure the provision of accurate and effective solutions for end users and end user support needs are met with consistently high quality of service.
  • Contributes to the department’s knowledge management initiatives.