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Tier 2 It Support Jobs in Arkansas

Tier 2 Customer Support Representative
By ResMed At United States
Strong analytical capabilities, data analysis techniques and common database query skills
Stay abreast of current technology in products, design changes, and new products offered
Minimum of 3 years’ experience in technical application support, SaaS customer support, or application support environment; strong preference in healthcare software
Strong technical skills, including an ability to understand basic SQL syntax for investigating software issues and making changes to data
Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers
Tier 2 Support Team Lead
By Perimeter 81 At United States
Act as a technical focal point in the team through hands-on experience
Proven experience troubleshooting network deployments
3+ years of technical support engineering experience in a B2B environment
Excellent written and verbal communication skills in English - a must
Experience in SaaS and\or cloud companies
If you are a skilled communicator, customer-focused and tech-savvy, this job is for you.
Tier 2 Technical Support Representative
By SupportNinja At United States
Troubleshoot issues that require in-depth technical knowledge and advanced problem-solving skills.
Manage support content and video management.
Offer "premium Support" to key customers.
3-5 years of technical support experience
In-depth technical knowledge and understanding of software, APIs, and databases
Experience with data analysis and reporting
Customer Support Specialist - Tier 2
By Formstack At United States
Experience building out a knowledge base
2-3 years of Customer Support/Service in SaaSKnowledge in the following
Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees
Learn the ins and outs of our Formstack products and services
Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support
Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas
Tier 2 Technical Support Representative (Remote)
By BigCommerce At United States
Intermediate knowledge of HTML and CSS; basic javascript skills.
Minimum 6 months Tier 1 experience (1 year preferred) meeting all department and performance expectations.
Excellent written and verbal communication skills with impeccable attention to detail.
Provide outstanding phone, email, and chat-based support to our Enterprise merchants and Agency Partners.
Work front line emails, chats, and/or phone calls as needed.
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.
Saas Customer Support Tier 2 (Fully Remote!!)
By WhatConverts At United States
Strong knowledge of Google Analytics or similar web analytics experience
3-5+ years of experience in a Customer Support role required; ideally within in the SaaS space or an equally technical industry
Expert experience with Zoho, Zapier, CRM software and/or B2B SaaS software
Solid foundation of HTML/JavaScript knowledge
Responsibilities to expect in this role:
Utilize different systems - our systems and the clients’ - software and hardware to achieve customer satisfaction
Tier 2 Support Representative - Talech (Hybrid)
By U.S. Bank At United States
Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).
Two or more years of customer service experience
Excellent written and verbal communication skills, including proper spelling and grammar.
Relevant work history and experience with Google Sheets or MS Excel a plus.
At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;
High school diploma or equivalent
Tier 2 Support Representative - Talech
By U.S. Bank At United States
Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).
Two or more years of customer service experience
Excellent written and verbal communication skills, including proper spelling and grammar.
Relevant work history and experience with Google Sheets or MS Excel a plus.
At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;
High school diploma or equivalent
Tier 2 Technical Support Technician
By IQ Fiber At United States
Oversee tracking and management of non-customer issues/tasks, maintain an internal project management tracking board.
Manage team accounts, onboarding and offboarding.
Manage internal and customer facing ticketing system for technical issues.
Configure and manage broadband service and assist in training NOC team members.
Configures and manages mass firmware updates to on-premises equipment and OLTs.
· Proven experience in a tier 2 tech support role

Are you looking for a challenging and rewarding IT Support role? Join our team and help us provide top-notch technical support to our customers. As a Tier 2 IT Support Specialist, you will be responsible for troubleshooting complex technical issues, providing technical guidance and support, and ensuring customer satisfaction. If you have a passion for technology and a desire to make a difference, this is the job for you!

Overview of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff. Detailed Job Description of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff.

Tier 2 IT Support is responsible for:

• Troubleshooting and resolving technical issues related to hardware, software, networks, and other IT systems.
• Providing technical advice and guidance to Tier 1 support staff.
• Documenting and tracking customer service requests.
• Escalating unresolved issues to Tier 3 support.
• Maintaining up-to-date knowledge of IT systems and technologies.
Job Skills Required for Tier 2 IT Support
• Excellent problem-solving and troubleshooting skills.
• Knowledge of IT systems and technologies.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of network protocols and security.
Job Qualifications for Tier 2 IT Support
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least two years of experience in IT support.
• Certification in relevant IT systems and technologies.
Job Knowledge for Tier 2 IT Support
• Knowledge of IT systems and technologies.
• Knowledge of network protocols and security.
• Knowledge of customer service principles and practices.
• Knowledge of troubleshooting and problem-solving techniques.
Job Experience for Tier 2 IT Support
• At least two years of experience in IT support.
• Experience in troubleshooting and resolving technical issues.
• Experience in providing technical advice and guidance.
• Experience in documenting and tracking customer service requests.
Job Responsibilities for Tier 2 IT Support
• Troubleshoot and resolve technical issues related to hardware, software, networks, and other IT systems.
• Provide technical advice and guidance to Tier 1 support staff.
• Document