It Support - First Shift - 6Am - 2:30 Pm

IT Support Technician 6 am - 230 pm

This position is responsible for answering the phone and email ticket requests concerning customer businesses servers, desktops/ laptops, network, phone systems support, and maintenance as well as other IT-related applications and hardware. You will troubleshoot hardware and software as the customer's IT resource; Work with virtual environments (VMs, virtual desktops, etc.), and more.

Position responsibilities:

• Manage user access to servers, folders, and files
• Install, maintain, diagnose, and repair all equipment-related issues
• Prepare new computers per company image specifications along with employee-specific permissions
• Provide support to office personnel -- internal and external -- for all hardware and software related issues (desktop support, monitors, printers, laptops, etc.)
• Make recommendations for new hardware and software as related to on-site requirements
• Other tasks and assignments at the direction of management
• Manage users on domain, email, and phone systems
• Manage employee access in support of customer requirements
• Install, maintain, and update operating systems and applications on all servers and workstations
• Be available to take incoming phone and email requests from customers.

Role qualifications:

• Should enjoy working in a rapidly changing and growing organization
• Must have the desire and ability to maintain and advance personal technical knowledge
• Must be an individual who is able to successfully work in a team environment and is able to demonstrate that ability
• The successful candidate must currently possess the eligibility to work in the United States and be available to work on-site in the Phoenix Metro area
• Must have a flexible approach to successfully completing tasks and projects

Skills/Requirements - The ideal candidate should possess the following:

• Knowledge of IIS (6.0 and higher) and DNS (Microsoft DNS and/or Bind) a plus
• Microsoft 365 and Azure support experience
• Must possess excellent customer service and problem-solving skills
• Excellent communication, interpersonal, and written skills
• Strong Windows server administration knowledge, including an understanding of Active Directory
• General knowledge of switches, routers, and firewalls
• Basic network troubleshooting
• Cloud phone system support
• Working knowledge of IPv4 and IPv6
• Knowledge of mail servers (e.g., Microsoft Exchange, iMail, hMail, etc.)
• RMM management
• VPN and remote user setup
• Prior technical phone and email support experience

Benefits:

• Vision insurance
• Paid time off
• Health insurance
• Dental insurance

Schedule:

• Monday to Friday
• 8 hour shift
• Day shift