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Tier 2 It Support Jobs

Support Specialist (Tier 2) Jobs
By BioTrack At Fort Lauderdale, FL, United States
Experience with help desk support ticketing systems and remote access software, such as TeamViewer and Salesforce, preferred.
Provide remote support on best practices (e.g. harvesting plants, converting inventory,
Apply customer service and dispute resolution skills, and quickly developing
3 years of Help Desk experience (in software)
MUST have minimum 2 YEARS SQL EXPERIENCE
Hardware experience (label printers, receipt printers, scales, and scanners), preferred
Cincinnati- It Field Support Specialist (Infrastructure Specialist 2) -20067079
By Ohio BWC (official) At Springdale, OH, United States
Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Or equivalent of minimum class qualifications for employment noted above.
Installing, maintaining, configuring, testing, upgrading, and administering assigned multiple technology domains.
Providing workstation support, information security, telecommunications, and network connectivity.
Serving as primary on-site customer support technician for BWC employees utilizing client equipment, programs and peripheral.
Providing timely and friendly IT support to customers by fulfilling assistance requests, issue resolutions and use of systems features.
It Support Technician 2 Jobs
By Washington State University At , Seattle, 98164, Wa
File Share and Access Management - 5%
Strong verbal and written communication skills.
Demonstrated experience providing quality customer service.
Experience with file share access and administration.
Experience with SharePoint administration for SharePoint 2013 or above
Helpdesk Support and Workstation Hardware Support - 50%
It User Support Technician (Closes June 2, 2023)
By Crook County At , Prineville, Or $20.94 - $28.15 an hour
1 year of experience working in an IT support role providing customer service in a Microsoft AD environment.
3-5 year(s) experience working in an IT support role.
This position has no supervisory responsibilities
End user support of all IT hardware and software for all services provided by Crook County IT for the County.
IT administration of all IT hardware and software for all services provided by Crook County IT for the County.
Microsoft 365 cloud platform & Azure administration.
Tier 2 Pilot Support Jobs
By ForeFlight At Austin, TX, United States
Take ownership of support cases and manage them to resolution in a timely manner
Report to and work with the Tier 2 Manager on various projects that may arise
Excellent written and verbal communication skills
Solid understanding and working knowledge of the following aviation tools or concepts
General computer operating experience, including Google suite, web-based applications, iOS applications, and iOS/OSX hardware.
Analyze reports from customers regarding bugs, crashes, or other unintended app or website behavior
Tier Two It Helpdesk Support
By Affinia Healthcare At St Louis, MO, United States

POSITION TITLE: Tier Two IT Helpdesk Support REPORTS TO: Assistant Vice President of Information Services STATUS/HOURS: Regular/Full-time (Evenings and Weekends as scheduled) POSITION SUMMARY: The ...

Tier 2 Support Technician || Onsite Role
By Steneral Consulting At San Francisco, CA, United States

Local candidates only These positions are expected to be 100% on-site with our various clients from South San Francisco, CA to San Jose, CA depending on where the support is needed. Share only ...

It Security Operations Center Analyst – Tier 2
By University of Utah At , Salt Lake City, 84112, Ut $47,600 - $99,500 a year
Investigate and analyze security incidents to identify threats and vulnerabilities
At least 2 years of experience in security operations or a related field
Experience with security incident investigation and response
Knowledge of SIEM solutions and other security tools
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
Tier 2/3 It Support Specialist- Trading Environment
By State Street At , Boston, 02111, Ma $90,000 - $142,500 a year
Works with management team to identify hardware standards
Strong critical thinking, problem solving, and decision-making skills required
Excellent customer service and relationship building skills
Excellent troubleshooting and analytical skills, with the ability to perform RCA where required
Foundational knowledge of scripting languages such as PowerShell a plus
Experience in managing large scale and multi-location projects, preferred
Sr. Technical Support Specialist, Tier 2, Wavemark - 2Nd Shift
By Cardinal Health At , , Ct
Solve customer issues and track with Salesforce to completion to include case management and communication.
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Remote troubleshooting and resolution of customer related technical issues
Remote logging into devices for proactive and reactive error review, monitoring, problem solving, and configuration changes
BS or BA in Bus Admin, Communications or Computer Science or at least 8 years of related work experience preferred
Strong technical orientation and experience supporting proprietary, or SaaS based applications in a technical service center environment preferred
It Technician - Level 2 Deskside Support
By DLA Piper At , Washington, Dc
Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software
2 years’ experience providing support to end users, troubleshooting hardware/software issues, and installing PC and peripheral equipment
Working knowledge of MS Windows and network communication concepts
Strong verbal and written skills required to communicate technical information to staff of all levels
Good organizational skills required to track and resolve a variety of issues in a timely manner
High school diploma or GED
(2) It Field Support Technician (Infrastructure Specialist 2)- 20067064, 20083020
By State of Ohio Jobs At , Columbus, 43215, Oh $32.65 - $47.93 an hour
Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Or equivalent of minimum class qualifications for employment noted above.
Installing, maintaining, configuring, testing, upgrading, and administering assigned multiple technology domains.
Providing workstation support, information security, telecommunications, and network connectivity.
Providing timely and friendly IT support to customers by fulfilling assistance requests, issue resolutions and use of systems features.
Paid time off, including vacation, personal, and sick leave
Tier 2 Technical Support Representative (Remote)
By BigCommerce At United States
Intermediate knowledge of HTML and CSS; basic javascript skills.
Minimum 6 months Tier 1 experience (1 year preferred) meeting all department and performance expectations.
Excellent written and verbal communication skills with impeccable attention to detail.
Provide outstanding phone, email, and chat-based support to our Enterprise merchants and Agency Partners.
Work front line emails, chats, and/or phone calls as needed.
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.
It Support Technician Level 2
By Tekcrafters At New York, NY, United States
Collaboratively create and implement SOPs by tapping into knowledge and experience.
Provide remote and onsite technical support for users: troubleshooting desktop issues, application support.
Administer Microsoft 365: manage accounts/licensing, mail-flows, MFA.
Document issues, problem-solving processes, and solutions in a knowledge-base format. Suggest improvements.
Experience with hotel IT systems and/or the hotel environment is a big plus!
Excellent written and verbal communication skills.
Tier 2 It Solutions Specialist
By Focus Data Solutions At Alexandria, VA, United States
Firewall Setup and Management Experience
Knowledge, Skills and/or Abilities Required
Print Systems Design and Management
·Bring reoccurring user issues to management’s attention.
Backup and Disaster Recover experience, Security, Antivirus, Antimalware Solutions
·Provide phone/remote/on-site technical support including Microsoft and Mac applications/operating systems.
Dhs/Oig - Program Manager (Non-It) 2 - 00060420
By State of Georgia At , Atlanta, 30334, Ga $61,134 - $86,309 a year
Program Manager (Non-IT) 2 - 00060420
Current Georgia state government employees will be subject to State Personnel Board rule provisions.
TO APPLY PLEASE VISIT THE LINK BELOW
Applicants who do not apply using the dhsjobs link provided will NOT be considered.
For other DHS career opportunities, please visit: http://dhsjobs.dhs.ga.gov
It Support - Tier 3
By First Call Computer Solutions At , Remote $28 - $32 an hour
Certification assistance & continuing education benefits
Desktop operating system support skills
Advanced use of server operating system skills
Rich and flexible medical/dental with a Health Savings Account option.
Paid Vacation, Sick, and Holiday time
Retirement: 401k with 4% match and discretionary profit sharing.
Systems Analyst 2-It Jobs
By Oracle At , Kansas City, Mo
Responsibilities include, but are not limited to:
Configure Oracle Cerner interfaces and code custom interfaces.
Troubleshoot and resolve complex system interface issues.
Support interface testing during the life cycle of the project.
Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.
Saas Customer Support Tier 2 (Fully Remote!!)
By WhatConverts At United States
Strong knowledge of Google Analytics or similar web analytics experience
3-5+ years of experience in a Customer Support role required; ideally within in the SaaS space or an equally technical industry
Expert experience with Zoho, Zapier, CRM software and/or B2B SaaS software
Solid foundation of HTML/JavaScript knowledge
Responsibilities to expect in this role:
Utilize different systems - our systems and the clients’ - software and hardware to achieve customer satisfaction
Tier 1 Support Jobs
By RingLeader Inc. At Fredericksburg, VA, United States
Remotely assist customers’ needs through troubleshooting issues and responding quickly and efficiently.
Manage Microsoft Office 365 tenants, especially Teams related functionalities.
Systems/Network/Security certifications are a plus but not required
Experienced working in a customer service or call center environment.
Ability to learn new tools/ programs and technical skills.
Ability to share rotating after hours on call responsibilities.

Are you looking for a challenging and rewarding IT Support role? Join our team and help us provide top-notch technical support to our customers. As a Tier 2 IT Support Specialist, you will be responsible for troubleshooting complex technical issues, providing technical guidance and support, and ensuring customer satisfaction. If you have a passion for technology and a desire to make a difference, this is the job for you!

Overview of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff. Detailed Job Description of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff.

Tier 2 IT Support is responsible for:

• Troubleshooting and resolving technical issues related to hardware, software, networks, and other IT systems.
• Providing technical advice and guidance to Tier 1 support staff.
• Documenting and tracking customer service requests.
• Escalating unresolved issues to Tier 3 support.
• Maintaining up-to-date knowledge of IT systems and technologies.
Job Skills Required for Tier 2 IT Support
• Excellent problem-solving and troubleshooting skills.
• Knowledge of IT systems and technologies.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of network protocols and security.
Job Qualifications for Tier 2 IT Support
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least two years of experience in IT support.
• Certification in relevant IT systems and technologies.
Job Knowledge for Tier 2 IT Support
• Knowledge of IT systems and technologies.
• Knowledge of network protocols and security.
• Knowledge of customer service principles and practices.
• Knowledge of troubleshooting and problem-solving techniques.
Job Experience for Tier 2 IT Support
• At least two years of experience in IT support.
• Experience in troubleshooting and resolving technical issues.
• Experience in providing technical advice and guidance.
• Experience in documenting and tracking customer service requests.
Job Responsibilities for Tier 2 IT Support
• Troubleshoot and resolve technical issues related to hardware, software, networks, and other IT systems.
• Provide technical advice and guidance to Tier 1 support staff.
• Document