Don't worry, we can still help! Below, please find related information to help you with your job search.
Technical Support Team Lead
Company | Colorado Judicial Branch |
Address | , Denver |
Employment type | FULL_TIME |
Salary | $6,936 - $9,596 a month |
Expires | 2023-11-24 |
Posted at | 9 months ago |
Technical Support Team Lead
POSITION INFORMATION
Job Code: R44340
FLSA Status: Exempt
Full Time Salary Range: $6,936.00 - $9,596.00
Click here for information on employee benefits.
This posting may be used to create a Talent Pool. Talent Pools may be used for a period of 10 months after the closing date on a job posting.
MISSION STATEMENT
At the Colorado Judicial Department our mission is to provide a fair and impartial system of justice that:
- Protects constitutional and statutory rights and liberties
- Enhances public safety
- Facilitates victim and community reparation
- Assures equal access
- Provides fair, timely and constructive resolution of cases
- Supervises offenders
STATEMENT OF DUTIES
General Statement Of Duties:
The Technical Support Team Lead supervises and coordinates the statewide IT Support Technicians team in accordance with Information Technology Services (ITS) quality assurance standards. The Technical Support Team Lead performs a variety of enterprise system support duties including desktop, mobile, and peripheral device troubleshooting of all computer hardware and software issues; performing computer repairs; and assisting customers in setting up new applications, installations and configurations.
Distinguishing Factors:
Work is distinguished from IT Support Technicians by its inclusion of supervisory responsibilities which includes the scheduling of resources, mentoring and coaching on advanced technical matters, providing direction and instruction to staff concerning operating procedures and policies necessary to achieve Branch wide objectives. This position monitors, measures and communicates service level performance to the ITS management team. The position recommends and initiates process improvements to maximize business efficiencies.
ADDITIONAL COMMENTS
This position will be supporting the State Court Administration Office (Downtown Denver) and the 1st, 2nd, 5th and 14th Judicial Districts.
The Technical Support Team Lead in this position will be required to travel and support staff in multiple locations including overnight stays.
*Please note we are unable to provide H1B visa sponsorship*
ESSENTIAL FUNCTIONS
Leads and manages local and regional IT Support Technicians statewide. Manages the team workflow to maximize business and technical efficiencies.
Develops, communicates and implements new policies and procedures through both verbal and written documentation. Assists, coaches and mentors IT Support Technicians both technically and on policies and procedures established by ITS. Provides alternate work methods or process modifications as necessary.
Supervises IT Support Technicians; assigns and prioritizes staff tasks and projects; counsels, trains and coaches IT Support Technicians on ways to improve customer support; develops staff skills and conducts performance evaluations; provides recommendations for hiring, evaluating, performance plans and disciplinary actions; completes/certifies time sheets and responds to Paid Time Off requests; determines work schedules and coordinates additional coverage as necessary/required; and establishes expectations and provides employee performance feedback on an on-going and annual basis.
Works closely with Court Executives, Chief Probation Officers, private probation users, outside agencies and other court personnel to provide customer support and technical needs/requirements.
Provides leadership by organizing, developing and coordinating all projects designated by ITS and the judicial districts.
Works directly with IT Support Technicians to ensure quality control and inventory management standards are met.
Ensures all work items are completed satisfactorily and that all customer requests are responded to in a timely manner. Manages the workflow at each location to ensure and maximize efficiencies.
ESSENTIAL FUNCTIONS CONT.
Supervisor Responsibilities:
Has supervisory accountability for employees, volunteers, or interns. Plans, directs and coordinates all activities for both local and regional Technical Support Specialists. Duties include scheduling and assigning of work, training in all facets of work, quality control, and decisions impacting the pay, status and tenure of others. Conducts performance appraisals, and provides input into and participates in discipline, dismissal, and hiring process.
MINIMUM QUALIFICATIONS
Minimum Education:
Graduation from a two or four year accredited college/university and three years of technical support experience. Additional work experience may be substituted on a year-for-year basis for the required education.
Physical Demands:
While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand; sit; reach with hands and arms; and perform repetitive motions with wrists, hands, and fingers; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Work Environment:
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and high precarious places. Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago