Technical Support Team Lead Jobs in Missouri

Working knowledge of contact center management tools, processes, procedures, performance metrics, and associated improvement levers.

A related degree or comparable formal training, certification, or work experience.

Lead and inspire a team of up to 15 specialists who deliver support experiences to Favor’s customers and runners

3+ years experience leading high-performing customer-facing teams, preferably in a fast-paced contact center environment.

Experience analyzing data and situations and solving problems

Deep experience coaching and navigating tough conversations with poise and clarity