Technical Account Manager - Team Lead, Partner Integrations

About The Team

At DoorDash, we believe that our Merchants are the driving force behind our marketplace. Our Partner Integrations team is dedicated to their success, working tirelessly to build cutting-edge technology services that empower merchants to grow their businesses seamlessly. With our API Platform, we manage store, menu, and order data in real-time, serving hundreds of integrators and powering thousands of merchants. As DoorDash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess.

About The Role

As a manager-level TAM Team Lead on our Restaurant Partner Integrations team, you will play a pivotal role in optimizing and deepening integrations with point-of-sale systems and aggregators that power the majority of DoorDash’s restaurant partners. Externally, you will be the face of Technical Account Management – representing Integrations at DoorDash with the support of your 3 direct reports. Internally, you will operate in a highly cross-functional role – strategically collaborating with Product Managers, Engineers, Partnerships, Sales and S&O teams to develop and operate world-class integrations that fuel DoorDash's growth. Reporting to a Manager on our Partner Integrations team, you will be an integral part of DoorDash's Merchant Strategy & Operations organization.

You’re Excited About This Opportunity Because…

• You will empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content
• You will partner with product, engineering, analytics, and sales teams to discover & drive opportunities for improvement based on data and merchant insights
• You will serve as the voice of DoorDash in managing external relationships with our point-of-sale and middleware partners, identifying proactive strategic opportunities and handling reactive tactical escalations
• You will manage a team that owns the success of third party restaurant integrations by driving initiatives across technical teams, vendors, and business stakeholders

We’re Excited About You Because…

• You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.
• You are a people manager - You have proven people and program management skills, overseeing numerous engagements simultaneously.
• You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.
• You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.
• You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.
• You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.

Qualifications

• Experience leading highly cross-functional teams, hitting goals, and succeeding in a complex and fast-moving environment
• Strong technical knowledge of integrations, APIs, and webhooks
• 2+ years of experience managing technical teams
• Experience translating technical concepts to business solutions
• Bachelor’s degree required
• 6+ years of experience in technical account management / customer success / software consulting / software implementation / sales engineering / product management.
• Excellent written and verbal communication skills
• Experience interfacing and communicating with both business and technical stakeholders (internal and external)
• POS (point of sale) or restaurant industry experience is a plus

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:

$152,000—$206,000 USD

New York Pay Range:

$152,000—$206,000 USD