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Team Lead, Support Jobs
Company | DFS Group Limited |
Address | Los Angeles, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail,Travel Arrangements,Retail Luxury Goods and Jewelry |
Expires | 2023-08-14 |
Posted at | 9 months ago |
- Supervise the acceptance and verification of incoming product for your assigned location; ensure all stocks are checked in accordance with DFS standard procedures
- Supervise accurate and efficient delivery of stock to the customer in line with location service and facilities offered
- Assist to control write-offs, damaged, and markdown stock and ensure there is accurate and completed documentation
- Supervise the support teams to efficiently receive, sort, and prepare to replenish the sales floor with merchandise
- Liaise with Assistant General Manager (AGM) Operations and AGM Sales to ensure that all aged stocks are cleared within appropriate timeframes
- Supervise deliveries and liaise with Product Manager and Warehouse on stock delivery time
- Maintain appropriate and efficient space management of stock rooms including accurate and clear labeling of shelves/boxes/storage areas
- Supervise and action reverse-logistics when necessary in an accurate and efficient way, including keeping merchandise in a saleable condition, process Return to Vendor, Inter Division Transfers, Location-to Location Transfers, Other Third Party Transfers etc.
- Responsible for Product Support team’s retention, staff development and job satisfaction levels; lead, coach and train Product Support team members to ensure they are consistently growing in skills, confidence and effectiveness in their roles
- Ensure a development plan is in place and actively reviewed for the Product Support team; work with Product Manager to identify high potentials and ensure development plans are in place
- Good leadership skills and be able to work with a diverse staff team
- Familiar with online detective tool and inventory systems to process transfers and acknowledge receipts of merchandise
- Good verbal and written communication skills
- Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business
- Valid driver’s license in locations <>
- 2+ years’ experience in a retail or distribution environment; 1-2 years’ team leadership experience preferred
- Able to lift merchandise-filled cartons as required
- Secondary School, High School Diploma or equivalent
- Able to work effectively in a fast-paced, high pressure environment
- Certified to operate a forklift <>
- Able to lift objects up to 50 lbs. occasionally, and/or up to 20 pounds frequently and/or up to 10 pounds constantly
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