Technical Product Support Analyst Jobs in Iowa

Committed to offer 100% Worry Free experience to clients and satisfaction and success at all times

Shifts assignment are based by Pacific Standard Time and scheduled from 5am – 5pm PST. Shift are determined Workforce Management.

Upselling - identify product improvements by additional services offered by Intermedia

The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.

Minimum one (1) year of experience in a high-volume call center environment in a technical support role

Advanced networking skills pertaining to VoIP routing/hardware, UCaaS and CCaaS products

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1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.

Strong hardware trouble shooting skills.

Manage and prioritize multiple tasks under pressure.

Excellent phone and e-mail etiquette and customer service skills.

For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.

Shifts assignment are based by Pacific Standard Time and scheduled from 6am – 10pm PST. Shift are determined Workforce Management.

Upselling - identify product improvements by additional services offered by Intermedia.

The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.

1+ years of experience in a high-volume call center environment in a technical support role.

Experience configuring Outlook, setting up Office 365 products, and other email applications.

Experience with Exchange Server/O365 accounts/users along with DNS, and Mail flow.