Technical Product Support Analyst Jobs in Union, Arkansas

3+ years of experience in technical support, customer service, or account management

Experience with support ticket management systems such as Zendesk, Salesforce, etc. and optimization of such systems

We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

Manage accounts and perform technical onboarding to ensure successful adoption of our SaaS platform

Enhance and assist our knowledge base in collaboration with our Technical Writers

Provide input on ways to continuously improve the customer experience and internal processes

Skilled in cloud technologies and cloud computing

Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication

Programming skills including coding, debugging, and using relevant programming languages

Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data

Experience determining causes of operating errors and taking corrective action

Communication skills including communicating in writing or verbally, copywriting, planning and distributing communication, etc.

Help drive new processes and have great follow-up skills

3+ years of experience in technical support, customer service or payment operations

Excellent written and verbal communication skills

100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents

Interact daily with our FinTech customers to ensure their questions are responded to in a timely, comprehensive, engaging and professional manner

Be the first point of triage for external questions, to ensure they have the correct priority and focus from internal teams

Experience in the following fields: EMS/Fire/Police Dispatch, Public Safety Field Operations, Public Administration, Emergency Services, Emergency Management

2+ years of general work experience - Telematics, IoT, or Field installation experience with MECP certified devices

2+ years experience with light and heavy duty vehicular electrical systems and installation procedures.

1+ years experience with a major CRM (Salesforce, Jira - etc)

Experience with systemic problem-analyzing and problem-solving practices

Ability to manage interactions calmly with high urgency

Solve complex problems - and learn new skill

Experience the power of transforming digital engineering for Fortune 500 clients

Master your craft with leading training programs and hands-on experience

2 years’ experience with Adobe AEM/AEP preferably on the backend as a developer or L3 support

Strong technical knowledge of J2EE applications, database concepts, and SSO (e.g. LDAP, SAML, OAuth).

Experience troubleshooting and debugging multi-tier web applications

Responsible for auditing inventory against asset management

Knowledge and understanding of Tier 1 roles and responsibilities

Identify technical trends, proactively seek solutions, and report to Management when applicable

Local project management and implementation support

Identify technical trends, proactively seek solutions, and report to Sr Management when applicable

Knowledge and functional understanding of Tier 3 roles and responsibilities

Work prioritization and time management skills.

Document activities in the call management and ticketing system as required.

Other tasks and responsibilities as assigned by leadership team.

1+ years of experience in customer service.

Clearly demonstrated skills working in a team environment.

Computer literate and moderate technical skills preferred.

Committed to offer 100% Worry Free experience to clients and satisfaction and success at all times

Shifts assignment are based by Pacific Standard Time and scheduled from 5am – 5pm PST. Shift are determined Workforce Management.

Upselling - identify product improvements by additional services offered by Intermedia

The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.

Minimum one (1) year of experience in a high-volume call center environment in a technical support role

Advanced networking skills pertaining to VoIP routing/hardware, UCaaS and CCaaS products

For more benefit related information please click HERE.

1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.

Strong hardware trouble shooting skills.

Manage and prioritize multiple tasks under pressure.

Excellent phone and e-mail etiquette and customer service skills.

For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.

Relevant job experience may include construction work, welding, fabrication, retail tool experience.

Visit GraingerTotalRewards.com to learn more about our benefits!

Hand/power tools, metal working/welding and test equipment.

Capture and forward feedback product teams about products based on interaction with customers and field team members.

Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

Medical, dental, vision, and life insurance plans.

Additional experience in one or more of the following areas: Human Capital Management, or Benefits

Work with Product Managers, QA and Development to identify solutions or workarounds

Maintain your knowledge of new functionality and compliance changes

Contribute to our Knowledge Centered Service by creating Knowledge articles

Customer Support experience, providing software support for other functional enterprise software applications

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Bachelor's degree in related area and / or equivalent experience / training.

Background Check and Live Scan

Legal Right to work in the United States

California Child Abuse and Neglect Reporting Act

Must pass a background check.

Basic knowledge of computer peripherals, and peripheral troubleshooting skills (receipt printers, cashless payment devices, scanners, etc.)

1– 2 years’ work experience supporting customers remotely in a technical environment

· Applying basic troubleshooting processes, validating the issue, recording critical issues in system, applying Knowledge Base articles

· Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem

Strong written and oral communication skills, English-speaking skills, bilingual a plus.

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Support and mentorship from team members who are authentic, good-natured and highly skilled.

Competitive wages, incentive pay and a comprehensive package of benefits.

Under general supervision, this person installs, configures, and maintains operating system workstations and servers in support of business processing requirements.

Creates maintains and manages all desktop and laptop integrated software images including the re-engineering integration and validation of new software.

Manages the image releases with external equipment suppliers.

Opportunities for career growth with a well-established food company.

Enterprise-level experience as application support analyst

Influence guide and lead less experienced Strategy and Execution staff within the group.

Support Analyst for the nCino

Lead cross functional teams to strategize plan and execute a variety of programs services and initiatives.

Drive accountability for assigned initiatives limit risk exposure and create efficiencies as appropriate.

Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives.

Strong organizational skills with the ability to work through a large caseload per SLA requirements.

Strong critical thinking, analytical skills, and troubleshooting skills.

Strong verbal and written communication skills.

Experience as a pharmacy technician in a retail or hospital environment is preferred.

Certified Pharmacy Technician Certification is highly preferred (CPhT).

Working knowledge of a wide variety of software, hardware & PC operating systems is highly preferred.

Manage Customer tickets in ServiceNow

1+ year experience providing end user support

Assist with technical troubleshooting relating to hardware and software issues

Resolve customers’ concerns and answer customers’ questions to your best ability

Positive attitude and the desire to learn

Familiarity with ticketing systems and customer relationship management (CRM) tools.

Experience using Zendesk and Intercom softwares, and other remote support tools.

Collaborate with different teams in the company, such as Customer Success, Product, R&D, and Finance.

Guide customers through troubleshooting steps, offering clear and concise instructions.

Understand the product and stay up-to-date with product knowledge to provide accurate and relevant technical information to customers.

Contribute to the development and improvement of technical support processes and knowledge base articles.

Solid skills supporting and troubleshooting MacOS

Providing AV support for events onsite

Some familiarity with various MDM solutions

Some familiarity with collaboration tools (Slack, Loom, Mural, etc)

Become a product expert in the Mosaic platform and manage and own support requests

Primary responsibility is to manage incoming tickets and prioritize accordingly

Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience

Actively manage support tickets and provide status updates to customers

Contribute to our internal and external knowledge base and to internal processes

Strong analytical and problem-solving skill set