Technical Product Support Analyst Jobs in Illinois

Relevant job experience may include construction work, welding, fabrication, retail tool experience.

Visit GraingerTotalRewards.com to learn more about our benefits!

Hand/power tools, metal working/welding and test equipment.

Capture and forward feedback product teams about products based on interaction with customers and field team members.

Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

Medical, dental, vision, and life insurance plans.

Apart from this an associate should act as MOD (manager on duty) for pager rotation.

Manage availability latency scalability and efficiency of applications.

Drive capacity planning performance analysis instrumentation and other non functional systems requirements

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Doing a comprehensive examination of a problems core causes including who what when where why and how it originated

Experience with support ticketing systems and customer relationship management (CRM) software.

Diagnose and troubleshoot PatientIQ issues reported by customers and offer appropriate solutions. Escalate issues to the appropriate teams, when necessary.

Create and maintain knowledge base articles, FAQs, and troubleshooting guides for customers.

Collaborate with cross-functional teams to identify and implement process improvements to enhance customer support experience.

Proven work experience as a Technical Support Analyst or in a similar customer-facing role.

Excellent problem-solving and analytical skills with a keen attention to detail.

Relevant job experience may include in Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Engineering, Industrial Technology.

Visit GraingerTotalRewards.com to learn more about our benefits!

Understand OSHA regulations as well as a familiarity with other regulatory organizations – NIOSH, MSHA, NFPA, ANSI etc.

Capture and forward feedback product teams about products based on interaction with customers and field team members.

Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

Medical, dental, vision, and life insurance plans

Partner with project managers to ensure timely delivery of product capabilities to market.

Analyze market capabilities to ensure service offerings that are competitive in functionality and price

Collaborate with R&D on technical knowledge transfer to respective downstream support and connectivity teams

Update knowledge base as needed to reduce support escalations and improve resolution times.

Oversee the backlog of improvements and defects, defining the requirements and acceptance criteria.

Prepare budgets based on scope of work and resource requirements and track project progress against them.