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Support Operations Lead Jobs

Operations Lead Jobs
By Memphis Grizzlies At Memphis, TN, United States
Highly organized with good coordinating and project management skills.
Assist Operations Supervisor and Manager in hiring and training of part-time staff.
At least three (3) years of relevant conversions experience.
Strong verbal and written communication skills.
Ability to manage multiple tasks constantly.
The Experience You Will Bring
Operations Lead - Reno, Nv
By REI At Reno, NV, United States
Supports management team with reconciling Multi-cards, Petty Cash, and other expense systems
Manages office supply inventory within assigned budget
Experience in a retail or office environment (preferred)
Effective communication skills - clear, concise and positive.
Helps with the review of GL expenses for accuracy
Build and maintains files to support efficient store operations, trains Operations staff as needed
Lead Operations Associate Jobs
By Lucchese Bootmaker At The Woodlands, TX, United States

Lucchese Bootmaker has been hand making Cowboy Boots in Texas for more than 140 years. Lucchese focuses on getting the perfect boot fitting on every customer’s foot by offering the most unique ...

Operations Lead Jobs
By Workday At Atlanta, GA, United States
Program Management, relationship management, and organizational change skills, including experience working with multiple partners are a plus.
Technology industry expertise, with specific knowledge and experience in the software market, is favorable but not required
7+ years professional experience in the technology industry
Professional and an overall excellent teammate with savvy interpersonal skills and ability to build positive relationships
High degree of flexibility, with the ability to manage multiple priorities simultaneously.
Outstanding communications skills with the ability to distill complex information into clear, concise messaging
Martech Operations Lead Jobs
By Afterpay At , Remote
Oversee CRM and paid marketing technology infrastructure and access; data management and analytics
5+ years of direct technical marketing experience
Email deployment experience in Iterable or an equivalent technology
Deep Linking deployment experience in Branch or equivalent technology
CMS experience in Builder or equivalent technology
High attention to detail and strong communication skills (written and verbal)
Operations Lead Jobs
By Mindbloom At , Remote
Experience: NPS > Amazon, Netflix, and Apple
Client Experience: Create prioritized roadmap of client experience improvements that Head of Clinical Ops grades an “A” by month 1
D2C Service Pro: Experience directly supporting high-touch clients and delivering exceptional client experiences
Mission-Obsessed: You have a deep personal connection to our mission and artistic vision for crafting psychedelic therapy experiences
Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility
Freedom: Design your own workday - we’ve been remote-first, asynchronous from founding
Operations Support Jobs
By Insight Global At Charlotte Metro, United States
1+ years of treasury experience (lockbox, ACH, wire, remote deposit)
Strong written and verbal customer service skills
Organization skills- this will be a fast-paced environment
Financial or banking industry experience
Proficiency with Microsoft Office Suite
Responds to all problem reports and monitors, evaluates, and reports all performance issues.
Support Lead Jobs
By Five Below At Overland Park, KS, United States
Minimum 1 year of management experience
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills
Responsible for leading Front End Operations
Training the staff on the High Fives of Customer Service
Martech Operations Lead Jobs
By Afterpay At United States
Oversee CRM and paid marketing technology infrastructure and access; data management and analytics
5+ years of direct technical marketing experience
Email deployment experience in Iterable or an equivalent technology
Deep Linking deployment experience in Branch or equivalent technology
High attention to detail and strong communication skills (written and verbal)
Critical thinker with creative solutions to solve challenges and meet business requirements
Martech Operations Lead Jobs
By Afterpay At New York, NY, United States
Oversee CRM and paid marketing technology infrastructure and access; data management and analytics
5+ years of direct technical marketing experience
Email deployment experience in Iterable or an equivalent technology
Deep Linking deployment experience in Branch or equivalent technology
High attention to detail and strong communication skills (written and verbal)
Critical thinker with creative solutions to solve challenges and meet business requirements
Operations Lead Jobs
By Mejuri At Austin, TX, United States
Proactively request feedback from management on successes and areas of improvement. Take opportunities for training and development when needed.
Responsible for managing the floor and customer experience when Store Manager is not present.
Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
Support the achievement of store KPI’s, as defined by the Store Manager.
Support training and onboarding for new team members, focusing on operational requirements.
Operations Lead Jobs
By Mejuri At San Francisco Bay Area, United States
Proactively request feedback from management on successes and areas of improvement. Take opportunities for training and development when needed.
Responsible for managing the floor and customer experience when Store Manager is not present.
Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
Support the achievement of store KPI’s, as defined by the Store Manager.
Support training and onboarding for new team members, focusing on operational requirements.
Operations Lead Jobs
By Mejuri At San Francisco, CA, United States
Proactively request feedback from management on successes and areas of improvement. Take opportunities for training and development when needed.
Responsible for managing the floor and customer experience when Store Manager is not present.
Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
Support the achievement of store KPI's, as defined by the Store Manager.
Support training and onboarding for new team members, focusing on operational requirements.
Operations Work Lead Jobs
By PNC At Atlanta, GA, United States

Oversees operations workflow and assists team with executing transactions/processes.

Operations Lead Jobs
By ReWorld At United States
Team Coordination: Manage the dynamics of our three existing teams, ensuring efficient collaboration and addressing gaps in the team structure.
Operational Guidelines: Update our working guidelines to ensure clear roles, responsibilities, and efficient collaboration.
Proven experience in managing and growing a team, preferably volunteer-based.
Proficient in remote work and managing virtual teams.
Excellent people skills, fostering collaboration and teamwork.
Growth Strategy: Identify key roles we need and drive recruitment initiatives to position volunteers for maximum impact.
Operations Lead Jobs
By Edge Logistics At Phoenix, AZ, United States
Minimum of 2-4 years’ experience in a customer service problem solving, operations, or account management role or,
Highly skilled in organization and time management
Exceptional customer service skills and relationship management
Streamline & train Award Management optimization to route dedicated freight, confirming proper carriers are being assigned to appropriate loads.
Prioritize company turnaround expectations and customer satisfaction with detailed management of assigned shipments throughout the load board.
In lieu of degree, combination of education and 2 years of experience will be considered
Operations Lead Jobs
By MUSEUM OF ICE CREAM At New York County, NY, United States

Who We Are Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you ...

Operations Lead Jobs
By MUSEUM OF ICE CREAM At New York, NY, United States
Proven experience in inventory management, preferably in a retail or hospitality environment.
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Effective leadership and team management abilities, with a focus on fostering a positive work culture and motivating team members.
Knowledge of inventory control best practices, financial principles, and supply chain management concepts.
Utilize data analysis tools and techniques to generate insights and recommendations for improving inventory management processes and driving cost efficiencies.
Develop and maintain inventory-related reports and metrics to monitor key performance indicators (KPIs) and provide actionable insights to senior management.
Operations Lead Jobs
By MUSEUM OF ICE CREAM At New York, United States
Proven experience in inventory management, preferably in a retail or hospitality environment.
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Effective leadership and team management abilities, with a focus on fostering a positive work culture and motivating team members.
Knowledge of inventory control best practices, financial principles, and supply chain management concepts.
Utilize data analysis tools and techniques to generate insights and recommendations for improving inventory management processes and driving cost efficiencies.
Develop and maintain inventory-related reports and metrics to monitor key performance indicators (KPIs) and provide actionable insights to senior management.
Sales Operations Lead Jobs
By WeWork At New York, NY, United States
Support the monthly goal-ing and pipeline management
BA/BS from a leading undergraduate institution with a major in Finance, Economics, Business or other quantitative focus
Experienced with customer acquisition, growth strategies, and operations
Highly Innovative problem solver: possessing strong interpersonal, multi-tasking, organizational, and project planning skills, and demonstrating ability to meet aggressive deadlines
Support the Sales team on strategic planning, sales strategy, and special projects
Build dashboards via Salesforce and BI tools to supervise, lead, and provide insights on critical metrics

Are you a motivated and organized individual looking for an opportunity to lead a team of Support Operations professionals? If so, we have the perfect job for you! We are looking for a Support Operations Lead to join our team and help us provide exceptional customer service. As the Lead, you will be responsible for overseeing the daily operations of the Support team, ensuring that customer inquiries are handled in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer satisfaction and operational efficiency. If you have a passion for customer service and are looking for a challenging and rewarding role, this is the job for you!

Overview The Support Operations Lead is responsible for leading a team of customer service and technical support professionals in providing exceptional customer service and technical support to customers. This role requires strong leadership, problem-solving, and communication skills. Detailed Job Description The Support Operations Lead will be responsible for leading a team of customer service and technical support professionals in providing exceptional customer service and technical support to customers. This role requires strong leadership, problem-solving, and communication skills. The Support Operations Lead will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support operations, and ensuring customer satisfaction. The Support Operations Lead will also be responsible for training and developing customer service and technical support staff, monitoring customer service and technical support performance, and providing feedback to staff. Job Skills Required
• Leadership: The Support Operations Lead must have strong leadership skills in order to effectively manage and motivate a team of customer service and technical support professionals.
• Problem-solving: The Support Operations Lead must have strong problem-solving skills in order to effectively troubleshoot customer service and technical support issues.
• Communication: The Support Operations Lead must have excellent communication skills in order to effectively communicate with customers and staff.
• Technical Knowledge: The Support Operations Lead must have a strong understanding of customer service and technical support processes and procedures.
Job Qualifications
• Bachelor’s degree in a related field
• 5+ years of customer service and technical support experience
• Proven leadership experience
• Excellent problem-solving skills
• Excellent communication skills
• Strong understanding of customer service and technical support processes and procedures
Job Knowledge
• Knowledge of customer service and technical support processes and procedures
• Knowledge of customer service and technical support software and tools
• Knowledge of customer service and technical support best practices
Job Experience
• 5+ years of customer service and technical support experience
• Proven leadership experience
Job Responsibilities
• Develop and implement customer service and technical support strategies
• Manage customer service and technical support operations
• Ensure customer satisfaction
• Train and develop customer service and technical support staff
• Monitor customer service and technical support performance
• Provide feedback to staff