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Company | Five Below |
Address | Overland Park, KS, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-28 |
Posted at | 9 months ago |
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
- Follows Direction
- Communication
- Trainer/Developer/Motivator
- Professionalism
- Organization
- Sales Driver/Goal Oriented
- Customer Service
- Productivity
- Ability to multi-task
- Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
- Training the staff on the High Fives of Customer Service
- Assists with Front End Operations
- Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
- Reviews all corporate communications and reacts accordingly
- Ensures that each guest has a fast, friendly, checkout
- Responsible for leading Front End Operations
- Assists payroll process and ensures payroll is within budget
- Authorizes register functions including post voids, returns and discounts
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Assists in receiving and stocking procedures
- Checks in shipments
- Complies with Human Resources policies and procedures
- Stages merchandise for the sales floor
- Assists in training all Associates
- Assists in developing all Associates
- Partners with supervisors or corporate office regarding store issues
- Assists in coaching all Associates
- Packs out merchandise
- Unloads merchandise from trucks
- Responsible for achieving CSAT score goals provided by the District Manager
- Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
- Responsible for performing SM duties in their absence
- Assists front end and queue merchandising
- Responsible for opening and closing store procedures
- Ensures all associates and managers are Wowing the Customer through personal contact with customers
- Assists in supervising all Associates
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- Drives store sales and controls expenses
- Assists in merchandising procedures
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Frequently operate cash register
- High School Graduate or equivalent.
- Creative thinking
- College experience preferred
- Minimum 1 year of management experience
- Ability to multi-task
- Ability to maintain composure under pressure
- Excellent verbal and written communication skills
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