Operations Lead Jobs

At Edge Logistics, we deliver superior transportation management solutions to our customers through efficiency, technology and innovation. The success of our business is dependent on prioritizing the partnerships we have with our customers through efficient communication, providing value to their business, and always focusing on excellent customer service.

The Operations Lead will drive the Operations team in multi-level, operational account execution for Edge Logistics customers with focus on value creation, profitability & streamlined operational efficiency & accuracy. This role will require a strong customer-focus, attention to detail, critical problem-solving skills, the ability to collaborate across functions, and capacity to coach/mentor key account specifics across the Operational support team.

Benefits

• Continued learning and career development opportunities
• Building includes full fitness center available to employees
• Free and confidential professional coaching through Boon
• Employee events (happy hours, summer softball league, holiday party, etc.)
• Health, dental, and vision insurance
• 401K matching program

Responsibilities

• Collaborate and communicate with Operations Lead & AM’s to identify potential opportunities or pitfalls, efficiency & quality enhancements
• Master the team portfolio with regards to customer priorities, carrier needs, synergies, and solutions.
• Coach & train the accurate authorization & finalization of load details (e.g. accessorial charges) necessary for the successful completion of deliveries & accurate billing to the support team.
• Evaluate customer orders and equipment availability to discover potential synergies that can optimize value for the company and its associates.
• Leverage company resources to establish and cultivate customer relationships, identify potential problems, and communicate potential innovative solutions and services, internally.
• Prioritize company turnaround expectations and customer satisfaction with detailed management of assigned shipments throughout the load board.
• Develop Edge Logistics Standard Operating Procedures (SOP's) & lead expectations with Operations team.
• Lead & collaborate with AM & Sales in successful onboarding of new customers with focus on customer KPI documentation, billing requirements & customer service expectations.
• Streamline & train Award Management optimization to route dedicated freight, confirming proper carriers are being assigned to appropriate loads.
• Manage time-sensitive problems & requests through proactive communication, both internally and externally.
• Assist Account Management with truck offer acceptance by understanding internal and external market conditions, Edge Logistics carrier selection criteria, and unique customer traits that enhance shipment flexibility
• Prioritize phone/email communication to enhance productivity and departmental response times to customers and/or resolving problems.
• Master customer service scorecards or metrics and utilize them to drive performance improvement both internally & externally.
• Support Customer Sales, Account Management & Operations team in the execution of daily account operations driving customer expectations and overall account strategy.
• Ensure all scheduling is covered daily, weekly, and monthly by working collectively with all necessary team members.

Qualifications

• Highly skilled in organization and time management
• Strong attention to detail and goal-oriented
• Exhibit exceptional communication abilities, both in written and oral form
• 2+ years’ experience at shipper or receiver
• Bachelor’s or Associate's degree preferred
• 1+ years’ experience in other logistics-oriented employment preferred or,
• In lieu of degree, combination of education and 2 years of experience will be considered
• Strategic & inventive approach to problem-solving potential issues
• Exceptional customer service skills and relationship management
• Minimum of 2-4 years’ experience in a customer service problem solving, operations, or account management role or,
• Availability for after-hours urgent customer issues and needs
• Promote and thrive in a team-based environment
• Strong technical skills and TMS familiarity
• Proficiency in the Microsoft Office platform

What we offer:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In addition to the competitive wages and benefits, we provide the opportunity to become an integral part of the continued growth of our organization. We hire only the best and the brightest; if you consider yourself to be capable of becoming the best Operations Lead, apply today and start Livin’ on the Edge!