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Support Operations Lead Jobs in Tennessee

Operations Lead Jobs
By Memphis Grizzlies At Memphis, TN, United States
Highly organized with good coordinating and project management skills.
Assist Operations Supervisor and Manager in hiring and training of part-time staff.
At least three (3) years of relevant conversions experience.
Strong verbal and written communication skills.
Ability to manage multiple tasks constantly.
The Experience You Will Bring
Operations Lead Jobs
By Lyft At Nashville, TN, United States
Responsible for site management, running all rental operations, executing fleet management of the site's fleet, and people leadership for your team
3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
Passionate about delivering great customer experiences with a strong track record to back that up
4 years experience managing Retail, customer service, or vehicle rental team
Experience managing vendors and partners
Excellent verbal and written communication skills

Are you a motivated and organized individual looking for an opportunity to lead a team of Support Operations professionals? If so, we have the perfect job for you! We are looking for a Support Operations Lead to join our team and help us provide exceptional customer service. As the Lead, you will be responsible for overseeing the daily operations of the Support team, ensuring that customer inquiries are handled in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer satisfaction and operational efficiency. If you have a passion for customer service and are looking for a challenging and rewarding role, this is the job for you!

Overview The Support Operations Lead is responsible for leading a team of customer service and technical support professionals in providing exceptional customer service and technical support to customers. This role requires strong leadership, problem-solving, and communication skills. Detailed Job Description The Support Operations Lead will be responsible for leading a team of customer service and technical support professionals in providing exceptional customer service and technical support to customers. This role requires strong leadership, problem-solving, and communication skills. The Support Operations Lead will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support operations, and ensuring customer satisfaction. The Support Operations Lead will also be responsible for training and developing customer service and technical support staff, monitoring customer service and technical support performance, and providing feedback to staff. Job Skills Required
• Leadership: The Support Operations Lead must have strong leadership skills in order to effectively manage and motivate a team of customer service and technical support professionals.
• Problem-solving: The Support Operations Lead must have strong problem-solving skills in order to effectively troubleshoot customer service and technical support issues.
• Communication: The Support Operations Lead must have excellent communication skills in order to effectively communicate with customers and staff.
• Technical Knowledge: The Support Operations Lead must have a strong understanding of customer service and technical support processes and procedures.
Job Qualifications
• Bachelor’s degree in a related field
• 5+ years of customer service and technical support experience
• Proven leadership experience
• Excellent problem-solving skills
• Excellent communication skills
• Strong understanding of customer service and technical support processes and procedures
Job Knowledge
• Knowledge of customer service and technical support processes and procedures
• Knowledge of customer service and technical support software and tools
• Knowledge of customer service and technical support best practices
Job Experience
• 5+ years of customer service and technical support experience
• Proven leadership experience
Job Responsibilities
• Develop and implement customer service and technical support strategies
• Manage customer service and technical support operations
• Ensure customer satisfaction
• Train and develop customer service and technical support staff
• Monitor customer service and technical support performance
• Provide feedback to staff