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Support Operations Lead Jobs in Georgia

Operations Lead Jobs
By Workday At Atlanta, GA, United States
Program Management, relationship management, and organizational change skills, including experience working with multiple partners are a plus.
Technology industry expertise, with specific knowledge and experience in the software market, is favorable but not required
7+ years professional experience in the technology industry
Professional and an overall excellent teammate with savvy interpersonal skills and ability to build positive relationships
High degree of flexibility, with the ability to manage multiple priorities simultaneously.
Outstanding communications skills with the ability to distill complex information into clear, concise messaging
Operations Work Lead Jobs
By PNC At Atlanta, GA, United States

Oversees operations workflow and assists team with executing transactions/processes.

Operations Lead Jobs
By Sysco At College Park, GA, United States
Ability to adapt to different management, communication, and delivery styles (as needed) for different situations
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Excellent written and oral communication skills. Good Listener
Negotiation and conflict resolution skills
Responsible for managing the work and productivity of the team of operation support personnel for the menu services organization
Responsible for the creation and presentation of reporting and analytics on all project activity for the menu services team

Are you a motivated and organized individual looking for an opportunity to lead a team of Support Operations professionals? If so, we have the perfect job for you! We are looking for a Support Operations Lead to join our team and help us provide exceptional customer service. As the Lead, you will be responsible for overseeing the daily operations of the Support team, ensuring that customer inquiries are handled in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer satisfaction and operational efficiency. If you have a passion for customer service and are looking for a challenging and rewarding role, this is the job for you!

Overview The Support Operations Lead is responsible for leading a team of customer service and technical support professionals in providing exceptional customer service and technical support to customers. This role requires strong leadership, problem-solving, and communication skills. Detailed Job Description The Support Operations Lead will be responsible for leading a team of customer service and technical support professionals in providing exceptional customer service and technical support to customers. This role requires strong leadership, problem-solving, and communication skills. The Support Operations Lead will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support operations, and ensuring customer satisfaction. The Support Operations Lead will also be responsible for training and developing customer service and technical support staff, monitoring customer service and technical support performance, and providing feedback to staff. Job Skills Required
• Leadership: The Support Operations Lead must have strong leadership skills in order to effectively manage and motivate a team of customer service and technical support professionals.
• Problem-solving: The Support Operations Lead must have strong problem-solving skills in order to effectively troubleshoot customer service and technical support issues.
• Communication: The Support Operations Lead must have excellent communication skills in order to effectively communicate with customers and staff.
• Technical Knowledge: The Support Operations Lead must have a strong understanding of customer service and technical support processes and procedures.
Job Qualifications
• Bachelor’s degree in a related field
• 5+ years of customer service and technical support experience
• Proven leadership experience
• Excellent problem-solving skills
• Excellent communication skills
• Strong understanding of customer service and technical support processes and procedures
Job Knowledge
• Knowledge of customer service and technical support processes and procedures
• Knowledge of customer service and technical support software and tools
• Knowledge of customer service and technical support best practices
Job Experience
• 5+ years of customer service and technical support experience
• Proven leadership experience
Job Responsibilities
• Develop and implement customer service and technical support strategies
• Manage customer service and technical support operations
• Ensure customer satisfaction
• Train and develop customer service and technical support staff
• Monitor customer service and technical support performance
• Provide feedback to staff