Specialist Help Desk Support Jobs in Florida

·High school diploma or equivalent; relevant technical certifications or degree in Information Technology is a plus.

·Proven experience as a Help Desk Support Specialist or similar role.

·Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications.

·Familiarity with remote support tools, ticketing systems, and ITIL practices.

·Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.

·Problem-solving abilities with a patient and methodical approach to troubleshooting.

3+ Years of similar Help Desk or Desktop Support experience

Proven experience in creating pre-recorded video-based training materials.

Excellent Communication and Presentation Skills

Familiarity with mobile devices, particularly Android, and some knowledge of Apple devices

Become an expert in sour software application systems

Create engaging training videos and concise documentation for our software application platforms.

Minimum of five (5) years of experience in information technology or a related field

BS degree in Computer Science, Information Technology or equivalent experience preferred

5-8 years of experience in information technology or a related field

Software installation and support of commercial software and related upgrades

Update solutions database with applicable resolutions

Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop

3 yrs customer service experience in a professional environment

2 yrs of clerical duties in data entry and troubleshooting

Ability to speak and understand English

High School Diploma or Equivalent

Proficient in Microsoft Office Suite

Remedy trouble ticket experience and skills

Other tasks and responsibilities may include developing and updating operational checklists, concepts of operations, communication matrices, and related plans and documentation.

4 years of directly related experience in customer support and information technology.

Must possess above-average verbal and written communication skills.

Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies

Experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders

Strong analytical and diagnostic abilities

Effective written and oral communication skills

Windows Desktop OS and Application support

Networking Infrastructure Implementation and Support

Antivirus system administration and Virus Removal

Product / solution research and analysis

Offers a comprehensive benefits package from day one, and

Remote/hybrid work opportunities*-see below for additional information

Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment

Analytical skills to identify and resolve matters of significance

Problem solving skills to troubleshoot various problems within varied environments

Superior interpersonal skills to interface with internal and external users, customers and vendors

1. remote phone support experience in a Service Desk environment.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

(accommodation requests only; other inquiries won't receive a response).

Please review the following job description:

Visual / Audio / Speaking