Specialist Help Desk Support Jobs in Indiana

Experienced with the use of ServiceNow or similar ITSM software (i.e. Remedy), specifically Incident Management and Dashboards/Reporting.

Management and facilitation of Incident reporting for Dealer eSites availability.

Additional duties as assigned by ITSM Operations management.

Requires a college or university degree, technical certification or equivalent experience.

This individual can work fully remotely supporting CST hours, Monday - Friday.

Manage Dealer eSites incidents to drive incident resolution and Mean Time to Repair (MTTR) metrics.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Familiarity with Remote Control management tools

Strong computer skills, especially with experience on Dell laptops

Very good customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experience

Perform software installations and updates remotely

3+ years’ experience working in a Service Desk/Help Desk environment

This is an entry level position, but some experience or certifications would be preferred.

We have a great benefits package including self-managed PTO, significant 401k contributions, and several opportunities to develop yourself.

You should possess excellent communication and customer service skills, both written and oral.

You should be able to manage and coordinate with third party vendors.

User Support: Remote User Support, User Profile Migrations, Password Resets, Log In Issues, User Setup, Mobile Device Setup, Workstation Deployment

Applications and Products: Microsoft 365, ConnectWise Manage, ConnectWise Automate