Help Desk Support Specialist

Bridgeview is currently seeking a Help Desk Support Specialist for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.

TITLE: Help Desk Support Specialist

LOCATION: Onsite – Colorado Springs

COMPENSATION: 65-68K

OVERVIEW

This Specialist will join the Communications Focal Point team in support of mission centers, Active-Duty military customers, Government, and civilians and tenants. This team member will assist the team in the ongoing task of establishing and updating operations, processes, and procedures, and will simultaneously perform a variety of Information Technology-based communications functions, including: providing client-side mission support to a variety of users during daily operations, monthly relocations, annual exercises, and unplanned real-world events; resolving classified and unclassified system problems; answering system, network and application questions via telephone and email; evaluating the impacts and results of system troubleshooting; creating, tracking, reviewing, updating, and concluding actions in Remedy and within the Government’s timelines; assigning and following up on the maintenance actions of other work centers; and coordinating a variety of Work Order activities.

HOW YOU WILL MAKE AN IMPACT

• Answering system, network, and application questions via telephone and email
• Assigning and following up on the maintenance actions of other work centers coordinating a variety of CMSFS Work Order activities.
• Serving as a NISSC II team Subject Matter Expert (SME) and advisor on all matters related to CFP processes and mission systems status.
• Other tasks and responsibilities may include developing and updating operational checklists, concepts of operations, communication matrices, and related plans and documentation.
• Preparing, submitting, and briefing daily, weekly, and monthly metrics and status reports
• Maintaining and improving the already excellent relationship between Government leadership and the NISSC II contractor team
• Evaluating the impacts and results of system troubleshooting
• Serving as a coordination point for CMSFS mission partners and customers.
• Creating, tracking, reviewing, updating, and concluding actions in Remedy within the Government’s timelines

REQUIRED EXPERIENCE

• Must have a broad, deep Customer Service orientation and professional demeanor.
• Must possess above-average verbal and written communication skills.
• 4 years of directly related experience in customer support and information technology.
• Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment.
• Must possess a general understanding of and experience with workstation components including PCs, VDIs, KVMs, monitors, card readers, printers, and multi-function devices.
• Must have the ability to prepare, objectively review, and deliver technical presentations.

PREFERRED EXPERIENCE

• Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies
• Experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders
• Remedy trouble ticket experience and skills

CLEARANCE/CREDENTIALS

• SEC+
• TS/SCI

ABOUT BRIDGEVIEW

• Founded in 2005, BridgeView provides exceptional technology consulting, project augmentation, and placement services that help organizations and technologists achieve their goals. Our ability to evolve with the market and quickly adapt to client environments makes us a unique alternative to the status quo. It’s why we’ve achieved constant growth since the day we opened our doors, attracting well-known companies and expert talent. With a home base in downtown Denver and a team that embodies a work hard, play hard attitude, BridgeView is a personable but professional partner to you. We’ve won awards and we’ve had great success, but nothing is more rewarding than forming genuine connections with business leaders and technologists.