Help Desk/Tech Support

POSITION: Help Desk Support
CATEGORY: Information Technology
EXEMPT/NON-EXEMPT: Non-Exempt
FULL-TIME/PART-TIME: Full-Time
DESCRIPTION: Description
Grow your career while helping others grow their retirement savings! When you join the team at Retirement Clearinghouse, you'll be making a real difference for yourself and others!
Our mission is to dramatically improve the odds that millions of America's job-changing participants will preserve their retirement savings and enjoy a comfortable and timely retirement. We leverage innovative financial technology to simplify and streamline the process of consolidating retirement savings accounts within the defined contribution system.
Help Desk/Tech Support Specialist Compensation
Base annual salary range: $45,000-$55,000,commensurate with skills and experience, OT eligible
Annual Bonus Potential: maximum 10% of annual base salary, prorated from date of hire and subject to terms and conditions
Help Desk/Tech Support Specialist Job Summary
The Help Desk Support Specialist will be responsible for providing technical assistance and support related to computer systems, hardware and software, and will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Essential Functions And Basic Duties

• Follow up with users to ensure issues have been resolved.
• Perform other duties and participate in special projects as assigned.
• Obtain feedback from users about computer usage.
• Respond to queries either in person or via phone.
• Assist users through the problem-solving process.
• Run diagnostic programs to identify and resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wi-Fi, and other systems.
• Install computer peripherals for users.
• Clean up computers and computer software.
• Maintain daily performance of computer systems.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Ask questions to determine nature of problem.
• Consult and collaborate with Systems Administrator to resolve issues quickly and efficiently, when needed.
• Run reports to determine malfunctions that continue to occur.
• Install, modify, and repair computer hardware and software.

Help Desk/Tech Support Specialist Perks & Benefits

• Bonus potential
• Professional Growth and Career Advancement Opportunities
• Paid holidays
• Paid Time Off-up to 18 days per year for the first 4 years, plus up to 5 sick days per year, plus up to 3 Floating Holidays per year (actual time for the first year is based upon date of hire)
• 401k eligible immediately with 100% vested employer matching contribution
• Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment
• Remote/hybrid work opportunities*-see below for additional information
• The Help Desk Support Specialist will be required to work onsite. Upon completion of the onsite training, the Help Desk Support Specialist will typically work 3-5 days per week in the office. There will be times when business needs (i.e. new hires, terminating employees, etc) will require 5 days per week in the office.

POSITION REQUIREMENTS: QUALIFICATIONS

• Understanding of Microsoft Server Operating System and related Microsoft Server Applications and Services
• Problem solving skills to troubleshoot various problems within varied environments
• Ability to work under pressure and adapt to changing requirements and requests
• Superior time management skills
• Knowledge of Wide Area Network technologies and Local Area Network technologies such as, Ethernet and wireless LAN, as well as the physical media and equipment associated with each
• Superior interpersonal skills to interface with internal and external users, customers and vendors
• Analytical skills to identify and resolve matters of significance
• Bachelor's or Associate's degree in Information Technology or related field and 2 years of experience, or combination of education and 3-5 years of relevant experience

Preferred Qualifications

• MCSA
• Comptia Sec+
• CCNA
• Knowledge of IP routing protocols and implementations.
• Comptia A+
• Comptia Net+

If You're Looking To Join a Fast-growing Company That

• Is a great place to work if you're looking for work/life balance
• Is making a real difference in people's lives
• Values and recognizes your contribution
• Offers a comprehensive benefits package from day one, and
• Then you should join our team!
• Has a culture of cultivation and seeks to foster your professional development and promote from within whenever possible

Retirement Clearinghouse is an EEO employer and participates in the E-verify program. Pre-employment background checks, including drug testing, will be performed upon acceptance of offer of employment.
SALARY RANGE: $45,000-$55,000
SHIFT: Days
WORK SCHEDULE: M-F, Varies
EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
DIVISION: Retirement Clearinghouse LLC
PI213036289