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Senior It Support Manager Jobs in Texas

It Support Manager, It Services
By Amazon Development Center U.S., Inc. At , Seattle, Wa From $93,400 a year
Experience with system management tools and client/server environments
2+ years of leading technology teams as a information technology operations manager experience
Direct management of individual contributor IT Engineers who provide direct end user support to Amazonians on general IT issues.
Hiring, promotion, and performance management of direct reports.
Relationship management with key partners and customers in local Amazon sites.
5+ years of developing a team of technical professionals across multiple locations experience
It Support Manager Jobs
By Aldridge At San Antonio, TX, United States
Develop and implement new technical support processes to improve the client experience.
Strong knowledge of complex problem-solving and troubleshooting methodology
Communicate regularly with assigned clients to ensure service quality meets client expectations
Keep up-to-date with the latest high-level technology trends
Facilitate ongoing training and development with the team
Demonstrated success leading teams through complex, technical problems in a fast-paced environment
Senior Manager, It Jobs
By Planview, Inc. At Austin, TX, United States
Certified Project Management Professional (PMP)/Prince2/Project+ certification
Support IT budget management including review and approval of vendor invoices while ensuring IT does not exceed approved budgets.
A minimum of 10 years of related experience and/or training, or equivalent combination of education.
Deep knowledge of ITIL (prefer certification) and ITSM principles, as well as Service Delivery Frameworks.
Experience working with VMWare ESX, vSphere, and/or vCenter along with VCP-DCV certification.
Experience with VMware Horizon and Virtual Desktop Infrastructure along with relevant certification.
It Support Manager Jobs
By RaceTrac At , Atlanta, 30339, Ga
5+ years’ experience in production support and incident management
Responsible for the effective implementation of the Incident Management process and carrying out the respective reporting procedure.
Maintain awareness of all event-related activities and provide on-going communication and feedback to senior management.
Knowledge and experience working with ITSM tools. ServiceNow a plus
Maintain business level knowledge of what are the key applications for each business area.
Bachelor’s degree from an accredited college or university in IT or related field or equivalent work experience
Senior It Program Manager
By Splunk At , Dallas, 75201, Tx
Strong organizational planning skills and understanding of program management concepts
PMO or portfolio management experience in a technology setting
PMI Project Management Professional (PMP) certification
Negotiate competing requirements across business units and establish project direction with business leaders and delivery leads
Demonstrate consultative skills in solving problems by using technical and business insight to advise the facilitation of developing objectives and approach
8+ years’ experience leading IT or software projects

Are you an experienced IT professional looking for an opportunity to lead a team and make a difference? We are looking for a Senior IT Support Manager to join our team and provide technical support and guidance to our customers. As the Senior IT Support Manager, you will be responsible for managing the day-to-day operations of the IT support team, developing and implementing IT policies and procedures, and ensuring that all customer inquiries are addressed in a timely and professional manner. If you are an experienced IT professional with a passion for customer service, then this could be the perfect role for you!

Overview:

A Senior IT Support Manager is responsible for providing technical support and guidance to IT staff and end users. They are responsible for managing the IT support team, ensuring that all IT systems are running smoothly, and providing technical assistance to end users.

Detailed Job Description:

The Senior IT Support Manager is responsible for managing the IT support team, ensuring that all IT systems are running smoothly, and providing technical assistance to end users. They will be responsible for developing and implementing IT policies and procedures, troubleshooting hardware and software issues, and providing training and support to end users. They will also be responsible for managing the IT budget and ensuring that all IT projects are completed on time and within budget.

What is Senior It Support Manager Job Skills Required?

• Excellent problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Ability to work under pressure

What is Senior It Support Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support
• Experience managing IT support teams
• Knowledge of IT best practices and industry standards
• Certification in IT support or related field (e.g. Microsoft Certified Systems Engineer)

What is Senior It Support Manager Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of IT best practices and industry standards
• Knowledge of IT security principles

What is Senior It Support Manager Job Experience?

• 5+ years of experience in IT support
• Experience managing IT support teams
• Experience with troubleshooting hardware and software issues
• Experience with developing and implementing IT policies and procedures

What is Senior It Support Manager Job Responsibilities?

• Manage the IT support team
• Ensure that all IT systems are running smoothly
• Provide technical assistance to end users
• Develop and implement IT policies and procedures
• Troubleshoot hardware and software issues
• Provide training and support to end users
• Manage the IT budget
• Ensure that all IT projects are completed on time and within budget