Senior Manager Operational Excellence Jobs

• Program or Project Management certification

• 3+ years’ project/program management, continuous improvement or change management experience required.

• Bachelor’s Degree – Business Management, Industrial Engineering, Technical or Healthcare specialization preferred

combination of education and experience.

• Ability to interact with senior management on matters requiring coordination across organizational lines.

1 of the following certifications required or ability to obtain within 6 months of hiring.

• Program or Project Management certification

• 3+ years’ project/program management, continuous improvement or change management experience required.

• Bridge knowledge gaps in projects by requesting and managing / developing additionally required capabilities & resources.

• Bachelor’s Degree – Business Management, Industrial Engineering, Technical or Healthcare specialization preferred

• Ability to interact with senior management on matters requiring coordination across organizational lines.

1 of the following certifications required or ability to obtain within 6 months of hiring.

Proven execution of agile project management methodologies

Prior consulting experience at a well-established consulting firm and proven expertise operating as an independent consultant

Experience with large scale transformations

Exposure to cost reduction and cost optimization within product manufacturing

A background in the life sciences space (pharma, biotech, med tech)

The ideal candidate must have:

Possesses a collaborative spirit, strong project/program management skills, including change leadership.

Proficiency in process improvement methodologies, project management and digital applications.

Experience in managing projects that require critical thinking, collaborative approaches; innovation; strong analytical skills; ability to understand business issues and processes.

Bachelor's with at least 5 years of experience

OR Master's Degree with more than 3 years of experience

OR High School Diploma (or Equivalent) and 10 years of relevant experience

Key Deliverables & Responsibilities for the Operational Excellence Manager:

Experience required for the Operational Excellence Manager:

Experience in a continuous improvement role within a manufacturing environment.

Strong literacy and computer skills.

Do you have experience in continuous improvement?

Provide and improve quality processes for operations.

Familiarity with design control, translating user needs to product requirements, agile development, SWOT analyses, and product lifecycle management tools.

Proven track record of successful Program Management in the diagnostics market including all aspects of a successful end-to-end product lifecycle.

Advanced analytical and operational skills with an ability to identify meaningful insights from complex data.

Situational awareness, coupled with facilitation, problem solving, and conflict resolution skills to drive cross-functional decision-making.

Ability to manage multiple projects and tasks concurrently with strong attention to timeline and performance metrics.

Working knowledge of Windows/MAC operating systems, Microsoft office applications, Google suite, required.

In-depth knowledge of Event Management processes and requirements, including investigation, root cause analysis, CAPA plan development and Effectiveness Checks.

May serve as GCP Quality Management System representative

Typically requires 6 years of experience or the equivalent combination of education and experience

Ability to understand and translate customer needs, bringing a new perspective to existing quality management solutions

Maintains a contemporary knowledge of current industry trends, standards and methodologies as it relates to Good Clinical Practice (GCP).

Manages and/or leads domestic and international audits for Clinical Investigators, to ensure compliance to ICH GCP, applicable regulations, and company standards.

Experience with both Agile and Waterfall program management is preferred

Communicate program updates to the core team, to functional management, and executive leadership both internally and externally

Manage leadership stakeholders and present at executive management forums

Experience working in team environments is required.

Specific experience managing complex system programs with multiple sub-projects as part of a complete solution is required

PMP or similar certification is highly desired

Proven project management skills with the ability to manage complex tasks

4-5 years experience in Operational Risk, Operational Excellence, Compliance, Internal Control or a related subject area.

Experience in business process improvement, risk assessment, control design and development of control & process testing.

Strong written and oral communication skills and ability to convey clear insight and thought leadership

Experience with regulators or regulated entities as well as internal and external auditors is a plus

Comprehensive medical, dental, vision, life insurance, and disability benefits

Lead the Global Operational Excellence and Strategy team, which includes case management, operations insights, platform integrity labs and operations excellence.

5+ years in managerial experience

8+ years’ experience in operations/manufacturing or business development, preferably within technology companies.

5+ years’ experience setting a vision and communicating goals and strategies across multiple leadership levels of an organization.

4 + years of Trust & Safety domain experience.

Exceptional verbal and written communication skills.

Experience in roadside assistance / insurance claims NOT required with an ability to transfer skills across industries

Lean Six Sigma Black Belt certification required

7-10 years of experience delivering results from Operational Excellence / Continuous Improvement initiatives, experience in high volume, low margin industries preferred

Quality - Improve quality of our service delivery, as measured by reduction in key defect metrics

Cost - Improve financial performance

Communicate effectively up and down within the organization, from our front-line agents to our senior executive team

Experience with Digital Manufacturing tools and technology and change management

Customer-focused approach to operations management which supports growth and innovation, and which requires enhanced communication and cooperation

5+ years manufacturing experience including process design, new product / process introduction, standard work definition and SQDICP improvement

Strong facilitation, negotiation and problem-solving skills applied across matrixed internal and external teams

Strong organizational and leadership skills in an international environment with the ability to lead and drive projects to completion

Geographic location: Charlotte NC with up to 60% travel

Experience with Digital Manufacturing tools and technology and change management

Customer-focused approach to operations management which supports growth and innovation, and which requires enhanced communication and cooperation

5+ years manufacturing experience including process design, new product / process introduction, standard work definition and SQDICP improvement

Strong facilitation, negotiation and problem-solving skills applied across matrixed internal and external teams

Strong organizational and leadership skills in an international environment with the ability to lead and drive projects to completion

Geographic location: Charlotte NC with up to 60% travel

Leading an intracompany program management counsel focused on Program Management standards and training requirements

Provide a knowledge and resource center for all levels of program/project management

10+ years of relevant experience, preferably in Program Management, continuous improvement, business analysis

Facilitate cross-functionally derived expertise and support to Program Management teams in areas including EVMS, scheduling, program Risk Management, and resource tasking

Segment Level Program Management Monitor and Controlling:

Leverage individual SME-level experience and skills in coordinating program specific support functions ensuring flawless execution of company-wide programs.

Exceptional verbal and written communication skills, enabling you to effectively convey complex ideas and collaborate with stakeholders at all levels.

Strong problem-solving abilities, coupled with acute attention to detail, allowing you to identify potential issues and propose practical solutions.

Demonstrated capability to work independently and efficiently manage your time, ensuring timely completion of tasks and meeting critical deadlines.

Utilize pre-defined calendaring mechanisms to schedule RoB events, ensuring optimal stakeholder engagement and alignment with strategic plans.

Exhibit proficiency in managing the CoS Deck, BM Comms, and Call Agenda, ensuring smooth coordination and delivery of essential materials.

Provide valuable support for special projects and key initiatives, where your expertise and contributions will be vital to achieving organizational goals.

Experience, Education And Specialized Knowledge And Skills

Excellent project management skills and proven ability to manage timelines for multiple projects.

Conflict management and negotiation skills.

Partner cross-functionally with field teams and their management to advance practical application of Sages standards and manage third-party resources as appropriate.

Advanced degree or certification in a related skill (e.g., CPA, CFE).

Leverage knowledge of systems and data to support operations of the Compliance function.

Excellent analytical and project management skills

Support in presenting to executive level management and Board level (written and verbal)

Position is remote. Living close to a large airport is ideal.

Perform team lead role on audits: plan, implement and report on audits, with guidance from the Audit Manager

Prepare quality draft and final reports for submission to the Audit Manager for review

Assist the Manager in the training and development of operational audit staff

Technical Skills: Strong Excel, Access and PowerPoint capabilities/know how a must.

People Leadership of medium sized direct teams and large indirect teams. Strong focus on indirect people management and peer-level influencing

Manages high complexity and insights from multiple sources to build string arguments with ease

Highly developed experience on how to put data at the heart of the business

Experience in commercial functions (Sales, Marketing, Trade Marketing)

Strong capabilities of out-of-the-box thinking and innovation

Develop recommendations for senior management based on process analysis and investigation

Apply skills with, and knowledge of, modern business principles to common objectives to achieve practical and cost-effective solutions

Work with internal and external customers to analyze business requirements and help develop into functional specifications

Manage and lead project teams in the pursuit of project objectives

Experience in Kaizen events with quantifiable impact and improvements

Ability to multi-task/manage large project volume effectively and efficiently