Senior Manager Operational Excellence Jobs in Arkansas

• Program or Project Management certification

• 3+ years’ project/program management, continuous improvement or change management experience required.

• Bachelor’s Degree – Business Management, Industrial Engineering, Technical or Healthcare specialization preferred

combination of education and experience.

• Ability to interact with senior management on matters requiring coordination across organizational lines.

1 of the following certifications required or ability to obtain within 6 months of hiring.

• Program or Project Management certification

• 3+ years’ project/program management, continuous improvement or change management experience required.

• Bridge knowledge gaps in projects by requesting and managing / developing additionally required capabilities & resources.

• Bachelor’s Degree – Business Management, Industrial Engineering, Technical or Healthcare specialization preferred

• Ability to interact with senior management on matters requiring coordination across organizational lines.

1 of the following certifications required or ability to obtain within 6 months of hiring.

Possesses a collaborative spirit, strong project/program management skills, including change leadership.

Proficiency in process improvement methodologies, project management and digital applications.

Experience in managing projects that require critical thinking, collaborative approaches; innovation; strong analytical skills; ability to understand business issues and processes.

Bachelor's with at least 5 years of experience

OR Master's Degree with more than 3 years of experience

OR High School Diploma (or Equivalent) and 10 years of relevant experience

Lead the Global Operational Excellence and Strategy team, which includes case management, operations insights, platform integrity labs and operations excellence.

5+ years in managerial experience

8+ years’ experience in operations/manufacturing or business development, preferably within technology companies.

5+ years’ experience setting a vision and communicating goals and strategies across multiple leadership levels of an organization.

4 + years of Trust & Safety domain experience.

Exceptional verbal and written communication skills.

Experience in roadside assistance / insurance claims NOT required with an ability to transfer skills across industries

Lean Six Sigma Black Belt certification required

7-10 years of experience delivering results from Operational Excellence / Continuous Improvement initiatives, experience in high volume, low margin industries preferred

Quality - Improve quality of our service delivery, as measured by reduction in key defect metrics

Cost - Improve financial performance

Communicate effectively up and down within the organization, from our front-line agents to our senior executive team

Excellent analytical and project management skills

Support in presenting to executive level management and Board level (written and verbal)

Position is remote. Living close to a large airport is ideal.

Perform team lead role on audits: plan, implement and report on audits, with guidance from the Audit Manager

Prepare quality draft and final reports for submission to the Audit Manager for review

Assist the Manager in the training and development of operational audit staff

Develop a quality assurance and management system to audit internal processes and identify gaps and opportunities

Manage internal and external (eg. MoonPay Help Center) documentation and content to enable internal efficiencies and customer education

You have deep experience in building operational programs with a focus on operational processes and customer communications

You are committed to building a best in class customer experience

Competitive salary, based on experience, market data and location 💰

Unfortunately, we are unable to offer visas of any kind at this time!

Managing process knowledge, change management, & communication/training on process change.

At least 2 years of leadership experience and creative problem-solving skills in a global work environment.

At least 2 years of process improvement experience in a Contact Center environment or Consumer Digital related.

Solid presentation experience using flexible delivery methods and tools/technology is preferred.

Ability to learn specialized technical skills.

Leading continuous and sustainable improvements through process policy, tools, and systems

Ops Excellence & Project Management Senior Contract Manager

At least 5 years Oncology experience (can be outside of industry)

Strong written, organizational, and computer (e.g. Excel, power point) skills

Pharma/Oncology experience a Must Have.

Preferences: Medical Affairs experience preferred

Let’s talk about benefits -