Senior Analyst - Operational Excellence

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium and large businesses. The Operational Excellence (OE) team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

Reporting into the Director, GCS Operational Excellence-Governance, this position will collaborate with our GCS colleagues, Compliance, and other control SMEs governing New Products and Capabilities and Change Management and ensure requirements are implemented in a controlled and compliant manner.

How will you make an impact in this role?

Execute Operational Excellence Governance processes through:

• Ensuring that GCS Operational Excellence is a trusted partner to the GCS business in supporting them meeting their expectations, and in doing so, operates efficiently using centers of excellence where applicable, but also ensuring strong business focus and presence
• Change Management Process – Assess significant changes to GCS products, services or processes that fall outside of NPG through design review and enhancing our controls and control environment
• Working closely with Business Product teams to understand the products and processes and introduce the Amex risk/NPG framework
• Working closely with key stakeholder partners (including compliance, legal, privacy, information security, technology, fraud, credit risk, and American Express National Bank) to implement risk governance in accordance with company policy and procedures
• New Product Governance (NPG) Process – Enable new commercial product growth while reducing risk through execution New Product Governance (NPG) process and lifecycle, including post-implementation review and tracking

Required Qualifications:

• 4-5 years experience in Operational Risk, Operational Excellence, Compliance, Internal Control or a related subject area.
• Demonstrated understanding of banking and commercial business processes
• Bachelor’s Degree required
• Strong team player, and self-motivation with the ability to handle multiple work streams under tie constraints and across geographical locations and ad-hoc tasks simultaneously
• Ability to build strategic partnerships with key collaborators
• Proven project management skills with the ability to manage complex tasks
• Experience in business process improvement, risk assessment, control design and development of control & process testing.
• Strong relationship proficiencies, demonstrated ability to collaborate, influence and manage through conflict and develop relationships to achieve successful outcomes with multiple seniorities

Preferred Qualifications:

• Experience with regulators or regulated entities as well as internal and external auditors is a plus
• Experience with JIRA
• Strong analytical capabilities
• High level of curiosity and ability to ask the “right” questions
• Strong written and oral communication skills and ability to convey clear insight and thought leadership

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• 6% Company Match on retirement savings plan
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free financial coaching and financial well-being support
• Competitive base salaries
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Bonus incentives
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Career development and training opportunities
• Free and confidential counseling support through our Healthy Minds program

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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