Senior Help Desk Support Jobs in Baltimore City, Maryland
Help Desk Support Technician
By TechnoGen, Inc.
At Baltimore, MD, United States
Help Desk Support Technician
By Tryfacta, Inc.
At Dundalk, MD, United States
Help Desk Support Technicians
By E-talentnetwork
At Middle River, MD, United States
L2/L3 Help Desk Support Technician
By Next Level Solutions
At Annapolis, MD, United States
Support Technician & Help Desk Agent
By Company.com
At Rockville, MD, United States
Help Desk / Desktop Support
By GovFirst
At Upper Marlboro, MD, United States
Help Desk / Desktop Support
By GovFirst
At Maryland, United States
Help Desk Support Technician
By Alliance InfoSystems, LLC
At Hunt Valley, MD, United States
Programmer Analyst (Kronos Support Help Desk)
By Johns Hopkins University
At , Baltimore, 21218, Md
Help Desk Support Jobs
By Erickson Senior Living
At , Baltimore, Md
From $22 an hour
Information Technology Help Desk Support
By Mid-America Catastrophe Services
At Theodore, AL, United States
Computer Technician / Help Desk Support
By Enterprise Computer, LLC
At Clinton, CT, United States
Remote Help Desk Support
By Phyton Talent Advisors
At New York, NY, United States
Help Desk Support Jobs
By Biogensys
At Hamilton Township, NJ, United States
Help Desk Support Jobs
By Hydrogen Group
At Denver Metropolitan Area, United States
Help Desk Support Iii–Remote
By DRS IT Solutions Inc
At Denver, CO, United States
Information Technology Help Desk Support
By CloudHQ, LLC
At Washington DC-Baltimore Area, United States
Help Desk Support Iii
By NextRow Digital
At Denver, CO, United States
Help Desk Support Specialist
By Georgia Gwinnett College
At Lawrenceville, GA, United States
Help Desk & User Support Technician
By SymphonyAI
At , San Diego, 92131
$19 - $21 an hour
Help Desk Support Specialist
By Aimic Inc
At Jackson, TN, United States
Help Desk Support Specialist
By Aimic Inc
At Chattanooga, TN, United States
Help Desk Support Technician
By Tista Science and Technology Corporation
At , Rockville, 20854
$45,765 - $84,750 a year
Senior Specialist, Help Desk Support
By Raymond James Financial
At , Southfield
Technical Support Analyst (Help Desk)
By Anuview
At , Chandler
Help Desk Support Technician, Onsite
By Sage Dental
At United States
Alumni Help Desk Support Technician
By Yale University
At , New Haven, 06511
Help Desk & User Support Technician
By SymphonyAI
At San Diego, CA, United States
Customer Support Sme/ Help Desk Manager
By Peraton
At ,
$135,000 - $216,000 a year
Are you looking for a challenging and rewarding role in IT support? Join our team as a Senior Help Desk Support and help our customers solve their IT problems! With your experience and expertise, you will be able to provide the best customer service and technical support. Be part of a team that is dedicated to making sure our customers get the most out of their IT systems.
Overview Senior Help Desk Support is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are the front line of support for customers and are responsible for troubleshooting, diagnosing, and resolving technical issues. Detailed Job Description Senior Help Desk Support is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are the front line of support for customers and are responsible for troubleshooting, diagnosing, and resolving technical issues. They must be able to provide customer service and technical support over the phone, via email, or in person. They must be able to communicate technical information to non-technical users in an easy to understand manner. They must also be able to document customer interactions and technical issues. Job Skills Required• Excellent customer service and communication skills
• Ability to troubleshoot and diagnose technical issues
• Knowledge of computer systems, hardware, and software
• Ability to communicate technical information to non-technical users
• Ability to document customer interactions and technical issues
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in a help desk or technical support role
• Knowledge of computer systems, hardware, and software
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of computer systems, hardware, and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and diagnosing technical issues
• Knowledge of computer networking and security
Job Experience
• 3+ years of experience in a help desk or technical support role
• Experience in customer service
• Experience in troubleshooting and diagnosing technical issues
• Experience in computer networking and security
Job Responsibilities
• Provide technical assistance and support for incoming queries and issues related to computer systems, hardware, or software
• Respond to queries either in person, over the phone, or via email
• Diagnose and troubleshoot technical issues
• Provide customer service and technical support
• Document customer interactions and technical issues
• Follow up with customers to ensure their technical issues are resolved
• Research and identify solutions to software and hardware issues
• Install, modify, and repair computer hardware and software
• Maintain and update customer information in the customer service database
- Senior Help Desk Support in Maryland
- Senior Help Desk Support in Baltimore City
- Senior Help Desk Support in Baltimore
- Senior Help Desk Support in Dundalk
- Senior Help Desk Support in Middle River
- Senior Help Desk Support in Anne Arundel
- Senior Help Desk Support in Annapolis
- Senior Help Desk Support in Montgomery
- Senior Help Desk Support in Rockville
- Senior Help Desk Support in Prince George's
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