Support Technician & Help Desk Agent

Location: Rockville, MD
Employment Type: Full-Time
Salary: Competitive

Company.com is the leading provider of Cloud Collaboration, Email and Mobility technologies. Company.com continues to experience tremendous growth and market recognition. Innovative businesses from around the world use our technology to compete and grow. Distributed team members work together, collaborate and communicate online anytime and from anywhere.
As a Support Technician & Help Desk Agent your daily activities include helping customers around the world deploy and understand Company.com cloud technologies to improve their business. You will have opportunities to configure and deploy portals, design and implement Intranets/Extranets, web database applications, consult, train and provide implementation services. Working with an experienced management team you will receive the best career development experience, on-going training and coaching to ensure your success. We offer training, base salary, benefits and an environment for learning and career growth.
The Ideal Candidate

• Possesses exceptional communication skills for both technical and non-technical audiences
• Possesses excellent written skills
• Is ready and willing to learn
• Possesses strong organizational, prioritization, and time management skills
• Demonstrates creative problem solving and organizational skills
• Is a self-starter and results-oriented
• Is high energy, focused with a "rolled-up sleeves" attitude
• Is passionate about client satisfaction and customer success

Requirements

• Experience with database design is preferred
• Comfortable using Internet/web-based tools and basic computer hardware setup
• Good grasp of networks, email systems, DNS, CNAME, MX records...etc
• Advanced understanding of the Microsoft Office suite (Word, Excel, Outlook etc.), Windows OS, Mac OS X, Android OS, iOS, and modern web technologies
• Experience with Joomla is preferred
• 3+ years of technical service or technical support experience
• A Bachelor’s degree is preferred or an equivalent combination of education, training and related work experience will be considered (BS in computer science or related field preferred)