Help Desk Support Jobs

Location:

Erickson Senior Living

Erickson Senior Living, headquartered in Baltimore, Maryland is a national provider of senior living and health care with campuses in 11 states—and growing. Erickson Senior Living develops and manages senior living communities and health services across the country. We achieve industry–leading results in customer satisfaction, driving high occupancy, and positive health outcomes.

As our Help Desk Support Analyst you will provide technology support to our residents and employees in 22+ communities. Every day you will answer customer calls and emails, troubleshoot issues, document support provided, and collaborate with your help desk team members in support of 15,000 tickets per month. To thrive in this job you must have worked in a call center environment, are able to build rapport quickly over the phone, feel comfortable explaining how to add devices to a secure network for our residents, and have provided support using remote desktop control. This is a fully onsite job located in the Baltimore area.

Erickson Senior Living manages retirement communities throughout the country and is headquartered in Catonsville, Maryland. Erickson is building new communities and we are looking to add additional staff to our team to support this growth. Our team leads the implementation and support of technology to all employees and residents. We have been named as a best place to work in ComputerWorld magazine every year for over a decade. With over 15,000 employees enterprise wide and over 180 in the IT Department, you are invited to start a career for life with us.

We are looking for a Help Desk Support Analyst with experience in the following:

• Supporting desktop, laptop and network issues
• Scheduling appointments for computer services through a ticketing

system

• Leveraging knowledge base articles to resolve customer incidents
• Working in a team environment
• Learning new systems and applications quickly to provided needed customer support
• Analyzing incoming issues, reporting severity and impact and escalating when needed

Compensation:

Commensurate with experience starting at $22.00/ hourly

We are an Award-wining Workplace and offer a comprehensive benefits package, detailed here:

• Paid sick, personal leave, and vacation
• Tuition reimbursement
• Growth opportunities
• On-site employee health and wellness centers
• 401(k) with contribution opportunities
• Medical, dental, and vision insurance

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.