Desktop Support Analyst Jobs

Position Title: Desktop Support Analyst

Required Skills:

3+ years of experience in a Technical Support or Desktop role

In-person customer technical support background is required

Experience with Windows 10 and Mac operating systems

Experience troubleshooting Office 365 issues

Experience with Executive level support

Experience with Active Directory and new user setup

Experience documenting user issues within a ticketing system

Must be able to work very well-independently

Ability to translate technical information into non-technical speak for non-technical users

Excellent customer service skills

Passion for learning new technologies and inquisitive nature

Desired Skills:
Degree and/or IT certifications are a plus

Basic Jamf experience

SCCM experience

Adobe and Cisco experience

Experience with deployments

Experience working in the retail industry

Description of Role/Responsibilities:

We are looking for an IT Desktop Support Professional to join a well-known, national organization. Ideal candidates will have an extensive background in customer service and be able to stay calm when dealing with upset, high-maintenance users. This person will be supporting approximately 100 end users and taking between 15-20 tickets per day. This is a chance to join a growing company and add several bullet points to your resume! You will be the go-to person and have the ability to work independently on a wide-range of technical issues Monday-Friday! The possibilities are endless with this position and company.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future™