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Senior Desktop Engineer Jobs
Recruited by Tulane University 1 year ago Address , New Orleans, La

Senior Desktop Support - Vulnerability Management Specialist

Company

Hancock Whitney
Address , Baton Rouge, La
Employment type FULL_TIME
Salary
Expires 2023-10-07
Posted at 9 months ago
Job Description
Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.
JOB FUNCTION / SUMMARY:
Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users and has responsibility for more critical and complex applications by performing the following duties.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Enters commands and observes system functions to verify correct system operation.
  • Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals.
  • Provides guidance and mentoring to Desktop Services technicians and team members.
  • Coordinates activities with help desk, network services or other information systems groups.
  • Performs all other duties as assigned.
  • Secondary Duties:
  • Develops in-depth knowledge of applications used by other business units as assigned.
  • May be asked to work nights, weekends and holidays.
  • Provide (Level 2) support for departments that have logged problem calls with the Service Desk.
  • May be included in an on-call rotation.
  • Replaces defective or inadequate software packages.
  • Instructs users in use of equipment, software and manuals.
  • Some travel is required.
  • Provides level 1 support as needed.
  • Accepts and updates call tickets as appropriate.
  • Refers major hardware problems to service personnel for correction.
  • Develop in depth knowledge of database and database structures to provide application support for the business units.
  • Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
  • Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software.
  • Monitors systems in the business unit and resolves errors and inefficiencies.
  • Develops in-depth knowledge of the information needs of the business unit and pursues the technical skills to support those needs.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
  • To perform this job successfully, an individual should have knowledge of Accounting software; Database software; Development software; Human Resource systems; Internet software; Payroll systems; Project Management software; Spreadsheet software and Word Processing software
  • High level knowledge of Microsoft Office products including Microsoft Word, Excel, Access, PowerPoint, and Outlook email program
  • Proficient in the development and modification of script utilities
  • Proficient in the use of a variety of Microsoft Software such as Office, Project, and Visio
  • Must have ability to work independently and perform all duties of the job efficiently and effectively
  • Mastery of the desktop operating system and as knowledgeable about the applications as the business unit that uses it.
  • Bachelor's degree from a four-year college or university; two to four years of related experience and/or training; or equivalent combination of education and experience
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
  • High motivation with ability to successfully meet individual and team goals while maintaining individual performance over the long term
  • Adaptability, flexibility and ability to work branch hours, including weekends and some evenings.
  • Collaborative professional skills that lead to a collegial and partnered approach to meeting objectives
  • Strong interpersonal skills with the ability to interact with all levels of an organization
  • Excellent communication and client service skills
  • Ability to understand and interpret a P&L and financial statements
  • Ability to manage time and competing priorities in a retail environment
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.