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Desktop Support Analyst Jobs

Company

KeyBank
Address , Shelton, 06484
Employment type FULL_TIME
Salary $50,000 - $76,000 a year
Expires 2023-10-19
Posted at 8 months ago
Job Description
Location:
3 Corporate Drive - Shelton, Connecticut 06484
The National Field Services technician is to provide support for all employees at KeyBank, and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position includes the deployment of IT assets to KeyBank employees, providing deskside computer hardware and software support. Technician will work directly with various lines of business across the bank.
Responsibilities include imaging, configuration, installation and troubleshooting of personal computers and software. This position requires technical skills, analysis, and excellent communication skills.
Required Skills
  • 2 + years of technical support experience in a computer support environment. Will consider less time if candidate has a natural ability.
  • Work within a customer oriented, positive team environment. Great face forward customer service ability.
  • Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff.
  • Possess an associate degree in computer science and/or business, or the work experience equivalent
Desired Skills
  • Configure, troubleshoot and repair hardware
  • Thinks out of the box
  • Possess excellent customer service skills
  • Accepts personal responsibility and is a team player
  • Demonstrate functional knowledge of information security and best practices
  • Configure network connectivity, including mobile computing
Essential Job Functions
  • Effectively communicate with the end user
  • Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
  • Install, support, and maintain desktop applications
  • Use industry standard concepts, practices, and procedures
  • Complete work on assigned tickets within SLA
  • Provide support on single projects and initiatives within scope, budget and timeline
  • Rely on documented and established guidelines to perform the functions of the job
  • Provide high level of customer service to Key's internal client base
  • Engage in the support of Key’s computer platforms at corporate, campus and data center locations
  • Provision applications using Microsoft System Center Configuration Manager (SCCM)
  • Track corporate IT assets throughout computer lifecycle
  • Learn new things and adapt to new procedures
  • Support desktop and mobile operating systems
  • Provide audio\visual support
  • Communicate using excellent grammar and listening skills
  • Work closely with team and produce clear documentation
Training Provided
  • Training will be provided when appropriate
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $50,000 to $76,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click
here
for a list of benefits for which this position is eligible.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .