Senior Crm Engineer Jobs

Position Title: Senior Engineer, CRM
Salary Range: $92K - $106K
Department: Information Technology
Reports to: CRM Manager
Location: Remote
Schedule: M-F, 35 hours

Position Summary:

Vibrant is looking for a Lead CRM Engineer to join our IT team as it grows. You will report directly to the Manager of CRM and assist with all functions of CRM programming and design. Your primary focus will be to learn and understand the CRM and its features and functionality. You will maintain the Salesforce CRM system including updates, enhancements, building reports, managing dashboards and security.

Duties/Responsibilities:

Lead evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools.
Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, test, modification and integration of the Salesforce CRM system.
Maintain state-of-the-art awareness in areas of technical expertise - changes, advancements and improvements in Salesforce CRM systems.
Assess severity of problems, determine corrective action, and resolve technical problems.
Monitor end user usage of the system and perform daily administrative and user support tasks.
Provide technical support to end users, diagnosing and resolving problems.
Evaluate and configure CRM systems, and provide detailed end user documentation.
Create documentation and procedures while maintaining best practices and following Vibrant's methodology for development, installation, and maintenance.
Manage and collaborate with product vendors and systems integrators on delivery of solutions.
Collaborate with business partners on user acceptance testing.
Work closely with project managers, UI/UX designers, other developers, and data analysts.

Required Skills/Abilities:

Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
Strong, hands-on experience with Salesforce applications and contact center services.
Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premise software applications using REST API, custom connectors, middleware, custom built connector tools, and web services.
Must be able to write technical specifications and documentation.
Ability to meet deadlines while working in an evolving, complex, & fast paced environment.
Familiarity with APIs
Creative problem solver

Required Qualifications:

A Bachelor’s Degree and at least 5 years experience as a CRM Engineer or similar role (additional experience may be substituted in lieu of a degree)
Fully understand CRM fundamentals and advanced features
Experience supporting large-scale CRM implementations and upgrades
Hands on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g. Salesforce or similar)

Physical Requirements:
NA


Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc.